* 1. The Application for an Estimate of Service Retirement Allowance was easy to understand.

* 2. The Application for an Estimate of Service Retirement Allowance was easy to complete.

* 3. I received my Estimate of Retirement Allowance within a reasonable amount of time.

* 4. The Estimate Notice I received properly reflects my account information, including beneficiary information, service, final average salary, etc.

* 5. The Estimate Notice I received was easy to understand.

* 6. The Estimate Notice I received clearly explains my payment option choices.

* 7. The Estimate Notice I received was helpful in determining which payment option to select.

* 8. In the event I contacted a retirement counselor about my estimate, he or she was knowledgeable in answering my questions.

* 9. Overall, I am completely satisfied with the service I received.

* 10. How can the State Retirement Agency provide you with better service? Please explain below.

* 11. Optional

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