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Survey Introduction

Hi there! Thank you so much for being an early customer of empowerDX. We would love your honest feedback so that we can make your future experience all the more enjoyable. 

To your best yet,
~the empowerDX team~

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* 1. Please rate your online purchasing experience. 1 is the worst & 10 is the best.

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 2. Please tell us why you gave the online purchasing experience that rating.

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* 3. How many days did it take for your kit to arrive after ordering online?  For example: if you ordered on Monday and got the kit on Friday, it took 4 days.

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 4. How important to you is tracking your kit before it arrives with a tracking number? 1 is unimportant & 10 is extremely important. 

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 5. Please rate how easy your sample collection was. 1 is the hardest & 10 is the easiest.

1 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 6. What can we do to improve the collection instructions to make them more clear and easy to understand? 

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* 7. From the day you shipped your kit to the lab, how many days until your results were ready? For example: if you shipped on Monday and got results on Friday, it took 4 days.

1 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. How easy was it to activate your kit? 1 is the hardest & 10 is the easiest. 

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 9. What can we do to improve the kit activation experience?

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* 10. Please rate how easy it was to access your results. 1 is the worst & 10 is the best.

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 11. Did you understand your results?

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* 12. What did you love about your empowerDX experience?

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* 13. How could empowerDX improve your experience?

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* 14. How likely are you to recommend this kit to someone else? 1 is very unlikely & 10 is very likely. 

0 10
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i We adjusted the number you entered based on the slider’s scale.

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* 15. Please rate your overall experience with empowerDX.

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* 16. Please leave us a review.

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* 17. May we have permission to post your review on our website along with your first name & last initial?

0 of 17 answered
 

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