BioPharma Client Satisfaction Survey

	Always satisfied	Usually satisfied	Satisfied	Somewhat satisfied	Never satisfied	Does not apply
Availability of Clinical Consultant	Availability of Clinical Consultant Always satisfied	Availability of Clinical Consultant Usually satisfied	Availability of Clinical Consultant Satisfied	Availability of Clinical Consultant Somewhat satisfied	Availability of Clinical Consultant Never satisfied	Availability of Clinical Consultant Does not apply
Response Time to Questions and Needs	Response Time to Questions and Needs Always satisfied	Response Time to Questions and Needs Usually satisfied	Response Time to Questions and Needs Satisfied	Response Time to Questions and Needs Somewhat satisfied	Response Time to Questions and Needs Never satisfied	Response Time to Questions and Needs Does not apply
Quality and Thoroughness of Clinical Consultant	Quality and Thoroughness of Clinical Consultant Always satisfied	Quality and Thoroughness of Clinical Consultant Usually satisfied	Quality and Thoroughness of Clinical Consultant Satisfied	Quality and Thoroughness of Clinical Consultant Somewhat satisfied	Quality and Thoroughness of Clinical Consultant Never satisfied	Quality and Thoroughness of Clinical Consultant Does not apply
Testing Menu	Testing Menu Always satisfied	Testing Menu Usually satisfied	Testing Menu Satisfied	Testing Menu Somewhat satisfied	Testing Menu Never satisfied	Testing Menu Does not apply
Laboratory Report Format	Laboratory Report Format Always satisfied	Laboratory Report Format Usually satisfied	Laboratory Report Format Satisfied	Laboratory Report Format Somewhat satisfied	Laboratory Report Format Never satisfied	Laboratory Report Format Does not apply

Always satisfied

Usually satisfied

Satisfied

Somewhat satisfied

Never satisfied

Does not apply

Availability of Clinical Consultant

Availability of Clinical Consultant Always satisfied

Availability of Clinical Consultant Usually satisfied

Availability of Clinical Consultant Satisfied

Availability of Clinical Consultant Somewhat satisfied

Availability of Clinical Consultant Never satisfied

Availability of Clinical Consultant Does not apply

Response Time to Questions and Needs

Response Time to Questions and Needs Always satisfied

Response Time to Questions and Needs Usually satisfied

Response Time to Questions and Needs Satisfied

Response Time to Questions and Needs Somewhat satisfied

Response Time to Questions and Needs Never satisfied

Response Time to Questions and Needs Does not apply

Quality and Thoroughness of Clinical Consultant

Quality and Thoroughness of Clinical Consultant Always satisfied

Quality and Thoroughness of Clinical Consultant Usually satisfied

Quality and Thoroughness of Clinical Consultant Satisfied

Quality and Thoroughness of Clinical Consultant Somewhat satisfied

Quality and Thoroughness of Clinical Consultant Never satisfied

Quality and Thoroughness of Clinical Consultant Does not apply

Testing Menu

Testing Menu Always satisfied

Testing Menu Usually satisfied

Testing Menu Satisfied

Testing Menu Somewhat satisfied

Testing Menu Never satisfied

Testing Menu Does not apply

Laboratory Report Format

Laboratory Report Format Always satisfied

Laboratory Report Format Usually satisfied

Laboratory Report Format Satisfied

Laboratory Report Format Somewhat satisfied

Laboratory Report Format Never satisfied

Laboratory Report Format Does not apply

	Always satisfied	Usually satisfied	Satisfied	Somewhat satisfied	Never satisfied	Does not apply
Availability of Project Team	Availability of Project Team Always satisfied	Availability of Project Team Usually satisfied	Availability of Project Team Satisfied	Availability of Project Team Somewhat satisfied	Availability of Project Team Never satisfied	Availability of Project Team Does not apply
Response Time to Your Questions and Needs	Response Time to Your Questions and Needs Always satisfied	Response Time to Your Questions and Needs Usually satisfied	Response Time to Your Questions and Needs Satisfied	Response Time to Your Questions and Needs Somewhat satisfied	Response Time to Your Questions and Needs Never satisfied	Response Time to Your Questions and Needs Does not apply
Problem Resolution	Problem Resolution Always satisfied	Problem Resolution Usually satisfied	Problem Resolution Satisfied	Problem Resolution Somewhat satisfied	Problem Resolution Never satisfied	Problem Resolution Does not apply
Ease of Ordering Supplies	Ease of Ordering Supplies Always satisfied	Ease of Ordering Supplies Usually satisfied	Ease of Ordering Supplies Satisfied	Ease of Ordering Supplies Somewhat satisfied	Ease of Ordering Supplies Never satisfied	Ease of Ordering Supplies Does not apply
Availability of Results	Availability of Results Always satisfied	Availability of Results Usually satisfied	Availability of Results Satisfied	Availability of Results Somewhat satisfied	Availability of Results Never satisfied	Availability of Results Does not apply

Always satisfied

Usually satisfied

Satisfied

Somewhat satisfied

Never satisfied

Does not apply

Availability of Project Team

Availability of Project Team Always satisfied

Availability of Project Team Usually satisfied

Availability of Project Team Satisfied

Availability of Project Team Somewhat satisfied

Availability of Project Team Never satisfied

Availability of Project Team Does not apply

Response Time to Your Questions and Needs

Response Time to Your Questions and Needs Always satisfied

Response Time to Your Questions and Needs Usually satisfied

Response Time to Your Questions and Needs Satisfied

Response Time to Your Questions and Needs Somewhat satisfied

Response Time to Your Questions and Needs Never satisfied

Response Time to Your Questions and Needs Does not apply

Problem Resolution

Problem Resolution Always satisfied

Problem Resolution Usually satisfied

Problem Resolution Satisfied

Problem Resolution Somewhat satisfied

Problem Resolution Never satisfied

Problem Resolution Does not apply

Ease of Ordering Supplies

Ease of Ordering Supplies Always satisfied

Ease of Ordering Supplies Usually satisfied

Ease of Ordering Supplies Satisfied

Ease of Ordering Supplies Somewhat satisfied

Ease of Ordering Supplies Never satisfied

Ease of Ordering Supplies Does not apply

Availability of Results

Availability of Results Always satisfied

Availability of Results Usually satisfied

Availability of Results Satisfied

Availability of Results Somewhat satisfied

Availability of Results Never satisfied

Availability of Results Does not apply

	Always Satisfied	Usually Satisfied	Satisfied	Somewhat Satisfied	Never Satisfied	Does Not Apply
Availability of Your Sales Representative	Availability of Your Sales Representative Always Satisfied	Availability of Your Sales Representative Usually Satisfied	Availability of Your Sales Representative Satisfied	Availability of Your Sales Representative Somewhat Satisfied	Availability of Your Sales Representative Never Satisfied	Availability of Your Sales Representative Does Not Apply
Response Time to Your Questions and Needs by Your Sales Representative	Response Time to Your Questions and Needs by Your Sales Representative Always Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Usually Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Somewhat Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Never Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Does Not Apply
Scientific Resource Provided	Scientific Resource Provided Always Satisfied	Scientific Resource Provided Usually Satisfied	Scientific Resource Provided Satisfied	Scientific Resource Provided Somewhat Satisfied	Scientific Resource Provided Never Satisfied	Scientific Resource Provided Does Not Apply
Service Offerings (as compared to other laboratories)	Service Offerings (as compared to other laboratories) Always Satisfied	Service Offerings (as compared to other laboratories) Usually Satisfied	Service Offerings (as compared to other laboratories) Satisfied	Service Offerings (as compared to other laboratories) Somewhat Satisfied	Service Offerings (as compared to other laboratories) Never Satisfied	Service Offerings (as compared to other laboratories) Does Not Apply

Always Satisfied

Usually Satisfied

Satisfied

Somewhat Satisfied

Never Satisfied

Does Not Apply

Availability of Your Sales Representative

Availability of Your Sales Representative Always Satisfied

Availability of Your Sales Representative Usually Satisfied

Availability of Your Sales Representative Satisfied

Availability of Your Sales Representative Somewhat Satisfied

Availability of Your Sales Representative Never Satisfied

Availability of Your Sales Representative Does Not Apply

Response Time to Your Questions and Needs by Your Sales Representative

Response Time to Your Questions and Needs by Your Sales Representative Always Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Usually Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Somewhat Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Never Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Does Not Apply

Scientific Resource Provided

Scientific Resource Provided Always Satisfied

Scientific Resource Provided Usually Satisfied

Scientific Resource Provided Satisfied

Scientific Resource Provided Somewhat Satisfied

Scientific Resource Provided Never Satisfied

Scientific Resource Provided Does Not Apply

Service Offerings (as compared to other laboratories)

Service Offerings (as compared to other laboratories) Always Satisfied

Service Offerings (as compared to other laboratories) Usually Satisfied

Service Offerings (as compared to other laboratories) Satisfied

Service Offerings (as compared to other laboratories) Somewhat Satisfied

Service Offerings (as compared to other laboratories) Never Satisfied

Service Offerings (as compared to other laboratories) Does Not Apply

Question Title

* 4. Would you recommend Aegis to others?

Yes

Please tell us why or why not

Question Title

* 5. If you would like for an Aegis representative to contact you regarding your feedback, please provide your contact information below.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

BioPharma Client Satisfaction Survey

Question Title

* 1. Aegis Science

Question Title

* 2. Aegis Service

Question Title

* 3. Aegis Sales (if applicable)

Question Title

* 4. Would you recommend Aegis to others?

Question Title

* 5. If you would like for an Aegis representative to contact you regarding your feedback, please provide your contact information below.