* 1. Is this the first time visiting the Building Division?

* 2. What was the reason for your visit?

* 3. What staff person did you work with?

* 4. Did you feel welcome when you came to the Building and Zoning Counter?

* 5. On a scale of 1 to 5 (1 being the low and 5 being high), how would you rate the following aspects of our services?

  Low Average High N/A
Advise given
Availability of staff
Attitude of staff
Business hours
Ease of use of phone system
Helpfulness of site inspections
Quality of response to telephone inquiries
Quality of service
Speed of plan review
Speed of response to site inspections
Thoroughness of site inspections

* 6. On a scale of 1 to 5 (1 being the low and 5 being high), how do you find the attitude of the staff person in responding to your inquiry?

  Low Average High N/A
Cooperative
Fair
Flexible
Helpful
Knowledgeable

* 7. Were you treated with courtesy and respect?

* 8. On a scale of 1 to 5 (1 being poor and 5 exceptional), how would you rate your visit to the Building Division today?

  Poor Satisfactory Exceptional
Overall customer experience

* 9. How can we improve this rating?

* 10. What aspect of our service did you find particularly satisfactory?

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