1. GW & Associates, Inc.

GW & Associates, Inc. Customer Service Assessment.
We appreciate your feedback.

* 1. Enter your Community Name!

* 2. Community Manager:

  Poor Fair Satisfactory Good Excellent N/A
Community Knowledge
Communication/Listening Skills
Dependability
Return Call Same Day
Responds To Request

* 3. Adminstration

  Poor Fair Satisfactory Good Excellent N/A
Does your manager administer the contracts effectively?
Does your manager know what is going on with all your projects?
Is your manager available for guidance?

* 4. Reporting

  Poor Fair Satisfactory Good Excellent N/A
Does your manager submit accurate and complete reports?
Are the reports submitted on schedule?
Are the reports readable?
Are reports concise and to the point?
Are the reports submitted with appropriate recommendations when necessary?

* 5. Financial Administration:

  Poor Fair Satisfactory Good Excellent N/A
Does your manager effectively explain your financial reports to you"
Does your manager effectively explain variances in your budget?
Has he/she been effective in saving your community money?

* 6. Community Relations:

  Poor Fair Satisfactory Good Excellent N/A
Does your manager skillfully represent the community to the homeowners?
Is he or she empathetic to individual homeowner concerns?
Does he/she present an image that the Board of Directors is proud of?
Is the manager mindful to the Board policy?

* 7. Communication:

  Poor Fair Satisfactory Good Excellent N/A
Does your manager keep appropriate people informed?
Is written correspondence clear and concise?
Is his/her correspondence an accurate representation of your/our policy?

* 8. Decisiveness:

  Poor Fair Satisfactory Good Excellent N/A
Is your manager able to reach timely decisions and initiate action?

* 9. Attitude:

  Poor Fair Satisfactory Good Excellent N/A
Is your manager enthusiastic, cooperative, and adaptable?

* 10. Front Desk:
Question 1: Does the office answer the phone professionally?
Question 2: Is your call directed to the proper person?

* 11. Would you recommend GW & Associates, Inc. to other communities?

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