Customer Continuity Survey

Purpose: A brief (2-minute) survey to support independent research into the key factors influencing continuity in industrial gas supply relationships.

It explores the operational, contractual, and commercial aspects affecting decisions to maintain or change gas suppliers. All responses are anonymous and analysed in aggregate.

Section 1: Business Profile

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* 1. Where are you primarily based (location)?

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* 2. What is your primary industry?

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* 3. Approximate annual spend on industrial gases:

<$50,000

$50,000–$250,000

$250,000–$1 million

>$1 million

Section 2: Supplier Continuity Factors

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* 4. Please rate the influence of the following factors on your decision to maintain or change your gas supplier:

	1 - No influence	2	3	4	5 - Strong influence
Contract duration and terms	Contract duration and terms 1 - No influence	Contract duration and terms 2	Contract duration and terms 3	Contract duration and terms 4	Contract duration and terms 5 - Strong influence
Cost of gas and related services	Cost of gas and related services 1 - No influence	Cost of gas and related services 2	Cost of gas and related services 3	Cost of gas and related services 4	Cost of gas and related services 5 - Strong influence
Equipment compatibility	Equipment compatibility 1 - No influence	Equipment compatibility 2	Equipment compatibility 3	Equipment compatibility 4	Equipment compatibility 5 - Strong influence
Continuity of supply	Continuity of supply 1 - No influence	Continuity of supply 2	Continuity of supply 3	Continuity of supply 4	Continuity of supply 5 - Strong influence
Health, safety and compliance needs	Health, safety and compliance needs 1 - No influence	Health, safety and compliance needs 2	Health, safety and compliance needs 3	Health, safety and compliance needs 4	Health, safety and compliance needs 5 - Strong influence
Technical support and responsiveness	Technical support and responsiveness 1 - No influence	Technical support and responsiveness 2	Technical support and responsiveness 3	Technical support and responsiveness 4	Technical support and responsiveness 5 - Strong influence
Availability of alternative suppliers	Availability of alternative suppliers 1 - No influence	Availability of alternative suppliers 2	Availability of alternative suppliers 3	Availability of alternative suppliers 4	Availability of alternative suppliers 5 - Strong influence

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* 5. Have you switched industrial gas suppliers in the past 5 years?

Yes

Considered but did not switch

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* 6. Please indicate your level of agreement with the following statement:

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
“We assess supplier change decisions primarily based on risk, operational fit, and commercial terms.”	“We assess supplier change decisions primarily based on risk, operational fit, and commercial terms.” Strongly disagree	“We assess supplier change decisions primarily based on risk, operational fit, and commercial terms.” Disagree	“We assess supplier change decisions primarily based on risk, operational fit, and commercial terms.” Neutral	“We assess supplier change decisions primarily based on risk, operational fit, and commercial terms.” Agree	“We assess supplier change decisions primarily based on risk, operational fit, and commercial terms.” Strongly agree

Optional comments

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* 7. If there are other factors influencing your supplier continuity, please describe briefly:

Thank you

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* 8. Your responses will help clarify industry dynamics and support independent market research. If you would like to receive a copy of the survey summary, please provide your email below: