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2022 Customer Satisfaction Survey for Electronic Connector Co.
1.
Did your recent interaction with ECCO meet your expectations?
Consistently more than expected
More than expected
As expected
Less than expected
EXPLAIN:
2.
Compared to our competitors, is our speed of service better, worse, or about the same?
A great deal better
Quite a bit better
Somewhat better
Somewhat worse
Quite a bit worse
A great deal worse
EXPLAIN:
3.
Overall, was our product delivered "on time & in full" with proper packaging & assembly?
Always
As expected
Sometimes
Hardly ever
Other (please specify)
4.
Overall, did you get what you needed from us; including technical support, timely quoting & order confirmation, tracking information, documentation, etc.?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
DETAILS: (please specify)
5.
On a scale of 0 to 10,
How likely is it that you would recommend ECCO to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
6.
How satisfied were you with the look and feel of the ECCO website, www.eccoconnectors.com?
Not satisfied at all
Somewat satisfied but needs improvement
Satisfied, and on par with competitors
Very satisfied and exceeds my expectations
Not satisfied at all
Somewat satisfied but needs improvement
Satisfied, and on par with competitors
Very satisfied and exceeds my expectations
ECCO's web site could improve in this area____________(please specify)
*
7.
What 1 important improvement could ECCO make to its Product or Services offering (e.g. new manufacturer, new value added service, improved web & digital ordering tools, etc.)
(Required.)
