Giga-tronics Customer Satisfaction Survey 2017

Giga-tronics values your business and is always seeking to improve our products and services. With just a few minutes of your time, please tell us about your recent experience with Giga-tronics. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Giga-tronics Management

	Very Satisfied	Satisfied / Neutral	Dissatisfied	Very Dissatisfied
Overall quality	Overall quality Very Satisfied	Overall quality Satisfied / Neutral	Overall quality Dissatisfied	Overall quality Very Dissatisfied
Value	Value Very Satisfied	Value Satisfied / Neutral	Value Dissatisfied	Value Very Dissatisfied
Purchase experience	Purchase experience Very Satisfied	Purchase experience Satisfied / Neutral	Purchase experience Dissatisfied	Purchase experience Very Dissatisfied
Installation or first use experience	Installation or first use experience Very Satisfied	Installation or first use experience Satisfied / Neutral	Installation or first use experience Dissatisfied	Installation or first use experience Very Dissatisfied
Usage experience	Usage experience Very Satisfied	Usage experience Satisfied / Neutral	Usage experience Dissatisfied	Usage experience Very Dissatisfied
After purchase service (warranty, repair, customer service, etc)	After purchase service (warranty, repair, customer service, etc) Very Satisfied	After purchase service (warranty, repair, customer service, etc) Satisfied / Neutral	After purchase service (warranty, repair, customer service, etc) Dissatisfied	After purchase service (warranty, repair, customer service, etc) Very Dissatisfied

Very Satisfied

Satisfied / Neutral

Dissatisfied

Very Dissatisfied

Overall quality

Overall quality Very Satisfied

Overall quality Satisfied / Neutral

Overall quality Dissatisfied

Overall quality Very Dissatisfied

Value

Value Very Satisfied

Value Satisfied / Neutral

Value Dissatisfied

Value Very Dissatisfied

Purchase experience

Purchase experience Very Satisfied

Purchase experience Satisfied / Neutral

Purchase experience Dissatisfied

Purchase experience Very Dissatisfied

Installation or first use experience

Installation or first use experience Very Satisfied

Installation or first use experience Satisfied / Neutral

Installation or first use experience Dissatisfied

Installation or first use experience Very Dissatisfied

Usage experience

Usage experience Very Satisfied

Usage experience Satisfied / Neutral

Usage experience Dissatisfied

Usage experience Very Dissatisfied

After purchase service (warranty, repair, customer service, etc)

After purchase service (warranty, repair, customer service, etc) Very Satisfied

After purchase service (warranty, repair, customer service, etc) Satisfied / Neutral

After purchase service (warranty, repair, customer service, etc) Dissatisfied

After purchase service (warranty, repair, customer service, etc) Very Dissatisfied

	Very Important	Important	Somewhat Important	Not Important
Overall quality	Overall quality Very Important	Overall quality Important	Overall quality Somewhat Important	Overall quality Not Important
Value	Value Very Important	Value Important	Value Somewhat Important	Value Not Important
Purchase experience	Purchase experience Very Important	Purchase experience Important	Purchase experience Somewhat Important	Purchase experience Not Important
Installation or first use experience	Installation or first use experience Very Important	Installation or first use experience Important	Installation or first use experience Somewhat Important	Installation or first use experience Not Important
Usage experience	Usage experience Very Important	Usage experience Important	Usage experience Somewhat Important	Usage experience Not Important
After purchase service (warranty, repair, customer service, etc)	After purchase service (warranty, repair, customer service, etc) Very Important	After purchase service (warranty, repair, customer service, etc) Important	After purchase service (warranty, repair, customer service, etc) Somewhat Important	After purchase service (warranty, repair, customer service, etc) Not Important

Very Important

Important

Somewhat Important

Not Important

Overall quality

Overall quality Very Important

Overall quality Important

Overall quality Somewhat Important

Overall quality Not Important

Value

Value Very Important

Value Important

Value Somewhat Important

Value Not Important

Purchase experience

Purchase experience Very Important

Purchase experience Important

Purchase experience Somewhat Important

Purchase experience Not Important

Installation or first use experience

Installation or first use experience Very Important

Installation or first use experience Important

Installation or first use experience Somewhat Important

Installation or first use experience Not Important

Usage experience

Usage experience Very Important

Usage experience Important

Usage experience Somewhat Important

Usage experience Not Important

After purchase service (warranty, repair, customer service, etc)

After purchase service (warranty, repair, customer service, etc) Very Important

After purchase service (warranty, repair, customer service, etc) Important

After purchase service (warranty, repair, customer service, etc) Somewhat Important

After purchase service (warranty, repair, customer service, etc) Not Important

Giga-tronics Customer Satisfaction Survey 2017

Question Title

* 1. What products from Giga-tronics do you use? (please check all that apply)

Question Title

* 2. Please rate the product(s) performance:

Question Title

* 3. Please rank the importance of these attributes:

Question Title

* 4. What do you feel Giga-tronics needs to improve on most? (please select one only)

Question Title

* 5. Overall, how satisfied are you with Giga-tronics products?