Morgan Marine Limited is committed to a policy of continuous improvement, based on the specified requirements of BS EN ISO 9001:2015. This will ensure that our products and services meet the requirements of the customer at all times, taking into consideration statutory and regulatory requirements, thus remaining one of the market leaders in the manufacture and supply of GRP & Steel enclosures and security products.

The Company believes in the concept of customers and suppliers, both internal and external, working together in pursuing this policy and continually striving for improvements in Quality. We are committed to providing a product displaying high standards of workmanship and a quality service from enquiry through to installation.

This survey has been created so that we can understand and gather valuable feedback from our customers as to what we are doing well and those areas in which we could improve upon.
 
We would very much appreciate your response.

* 1. How did you hear about Morgan Marine and its range of products?

* 2. What products have you purchased from us over the past year?

* 3. How would you rate our performance in the following categories?

  Unacceptable Not quite acceptable Acceptable Good Excellent
Quotation Quality
Drawing Quality
Product Quality

* 4. Overall, how responsive have we been to your questions or concerns about our product?

* 5. How closely did Morgan Marine follow your project timeline?

* 6. Are there any aspects of our product or service that you would like to see improved?

* 7. What do you consider to be our strengths?

* 8. How would you rate our After Sales service inclusive of:

  Unacceptable Not quite acceptable Acceptable Good Excellent
Transport Arrangements
Installation
Invoice accuracy

* 9. Overall, how satisfied or dissatisfied are you with Morgan Marine?

* 10. If you would like to be contacted then please leave your details, we would appreciate the opportunity to thank you in person for your feedback, or to resolve any issues that you may have raised. Thank you.

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