Morgan Marine Ltd

Customer Satisfaction Survey 2018

Morgan Marine Limited is committed to a policy of continuous improvement, based on the specified requirements of BS EN ISO 9001:2015. This will ensure that our products and services meet the requirements of the customer at all times, taking into consideration statutory and regulatory requirements, thus remaining one of the market leaders in the manufacture and supply of GRP & Steel enclosures and security products.

The Company believes in the concept of customers and suppliers, both internal and external, working together in pursuing this policy and continually striving for improvements in Quality. We are committed to providing a product displaying high standards of workmanship and a quality service from enquiry through to installation.

This survey has been created so that we can understand and gather valuable feedback from our customers as to what we are doing well and those areas in which we could improve upon.

We would very much appreciate your response.

Question Title

* 1. How did you hear about Morgan Marine and its range of products?

Internet search engine

Existing customer

Exhibition

Word of mouth

Morgan Marine Sales Team

Other (please specify)

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* 2. What products have you purchased from us over the past year?

Bespoke GRP Enclosure

Bespoke Steel Enclosure

Security Products (Doors, Cages, Bar Sets)

Roadside Range Cabinet

Transformer Housing

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* 3. How would you rate our performance in the following categories?

	Unacceptable	Not quite acceptable	Acceptable	Good	Excellent
Quotation Quality	Quotation Quality Unacceptable	Quotation Quality Not quite acceptable	Quotation Quality Acceptable	Quotation Quality Good	Quotation Quality Excellent
Drawing Quality	Drawing Quality Unacceptable	Drawing Quality Not quite acceptable	Drawing Quality Acceptable	Drawing Quality Good	Drawing Quality Excellent
Product Quality	Product Quality Unacceptable	Product Quality Not quite acceptable	Product Quality Acceptable	Product Quality Good	Product Quality Excellent

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* 4. Overall, how responsive have we been to your questions or concerns about our product?

Extremely responsive

Very responsive

Slightly responsive

Not at all responsive

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* 5. How closely did Morgan Marine follow your project timeline?

Extremely closely

Very closely

Slightly closely

Not at all closely

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* 6. Are there any aspects of our product or service that you would like to see improved?

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* 7. What do you consider to be our strengths?

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* 8. How would you rate our After Sales service inclusive of:

	Unacceptable	Not quite acceptable	Acceptable	Good	Excellent
Transport Arrangements	Transport Arrangements Unacceptable	Transport Arrangements Not quite acceptable	Transport Arrangements Acceptable	Transport Arrangements Good	Transport Arrangements Excellent
Installation	Installation Unacceptable	Installation Not quite acceptable	Installation Acceptable	Installation Good	Installation Excellent
Invoice accuracy	Invoice accuracy Unacceptable	Invoice accuracy Not quite acceptable	Invoice accuracy Acceptable	Invoice accuracy Good	Invoice accuracy Excellent

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* 9. Overall, how satisfied or dissatisfied are you with Morgan Marine?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

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* 10. If you would like to be contacted then please leave your details, we would appreciate the opportunity to thank you in person for your feedback, or to resolve any issues that you may have raised. Thank you.

Name

Company

Email Address

Phone Number