How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. All submissions are confidential and do not affect benefits and services received.

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* 2. What was the purpose of your visit/call? (optional)

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* 3. How did you learn about CTO? (word-of-mouth, newspaper, radio, online, etc.)

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* 4. What CTO services have you utilized as a client?

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* 5. If "Other", please comment

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* 6. Please rank the following aspects of your visit to/ contact with Central Texas Opportunities, Inc.

  Yes No
The office was easy to find, well marked, & convenient
The CTO office was clean, tidy, & comfortable
I met with staff at or near the time of my appointment
I didn't have an appointment, but was served in a timely manner
Staff were courteous, respectful, friendly, and helpful
Staff was sensitive to my situation and needs
My need or reason for today's visit was/ will be taken care of
CTO could not meet my need(s), but I was referred to other provider(s)
Staff offered information about other services available
CTO helps improve the condition in which low-income people live

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* 7. Since participating in CTO services, are you and your family:

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* 8. Overall, how do you rate the quality of services we provide?

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* 9. What level of confidence do you have in us to deliver the services that you require?

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* 10. Would you be interested in sharing your story with others?

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* 11. If yes, please share below and fill out the contact information following

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* 12. Contact Information

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