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Germantown Community Library: Customer Service Survey
1.
Which desk did you interact with during your most recent visit or phone call?
Circulation / Front Desk
Reference / Adult Services Desk
Youth Services Desk
Other (please specify)
None of the above
2.
Staff greeted you and offered assistance
Yes
Yes - somewhat
No opinion
No - somewhat
No
3.
Staff answered your questions or redirected you to the appropriate resource
Yes
Not yet - still in progress
No
No questions were asked
4.
It was easy to find the right person, department or services
Yes
Yes - somewhat
No opinion
No - somewhat
No
5.
Staff were friendly and helpful
Yes
Yes - somewhat
No opinion
No - somewhat
No
6.
Staff assisted you in a timely fashion
Yes
No opinion
No
7.
Staff showed knowledge of materials and services
Yes
Yes - somewhat
No opinion
No - somewhat
No
8.
How likely are you to recommend the Germantown Community Library?
Extremely likely
Somewhat likely
No opinion
Somewhat unlikely
Extremely unlikely
9.
What did you like best about our customer service (optional)?
10.
What did you like least about our customer service (optional)?
11.
Is there a staff member you would like to recognize (optional)? Please provide the name (if known) and reason below.
12.
Please provide any additional comments below (optional).
13.
Thank you for taking the time to complete our customer service survey at the Germantown Community Library! If you would like to be entered to win our $10 monthly gift card drawing for local businesses, please fill out the information below (optional).
Name (first & last)
Email
Phone Number
Would you prefer to be contacted by email or phone number?
14.
If you would like to be signed up for the monthly email newsletter to be notified of library news, programs & services, please provide your name & email below (optional).
Name (first & last)
Email