Germantown Community Library: Customer Service Survey Question Title * 1. Which desk did you interact with during your most recent visit or phone call? Circulation / Front Desk Reference / Adult Services Desk Youth Services Desk Other (please specify) None of the above Question Title * 2. Staff greeted you and offered assistance Yes Yes - somewhat No opinion No - somewhat No Question Title * 3. Staff answered your questions or redirected you to the appropriate resource Yes Not yet - still in progress No No questions were asked Question Title * 4. It was easy to find the right person, department or services Yes Yes - somewhat No opinion No - somewhat No Question Title * 5. Staff were friendly and helpful Yes Yes - somewhat No opinion No - somewhat No Question Title * 6. Staff assisted you in a timely fashion Yes No opinion No Question Title * 7. Staff showed knowledge of materials and services Yes Yes - somewhat No opinion No - somewhat No Question Title * 8. How likely are you to recommend the Germantown Community Library? Extremely likely Somewhat likely No opinion Somewhat unlikely Extremely unlikely Question Title * 9. What did you like best about our customer service (optional)? Question Title * 10. What did you like least about our customer service (optional)? Question Title * 11. Is there a staff member you would like to recognize (optional)? Please provide the name (if known) and reason below. Question Title * 12. Please provide any additional comments below (optional). Question Title * 13. Thank you for taking the time to complete our customer service survey at the Germantown Community Library! If you would like to be entered to win our $10 monthly gift card drawing for local businesses, please fill out the information below (optional). Name (first & last) Email Phone Number Would you prefer to be contacted by email or phone number? Question Title * 14. If you would like to be signed up for the monthly email newsletter to be notified of library news, programs & services, please provide your name & email below (optional). Name (first & last) Email Done