MINNCOR Customer Service Survey 1Q20 MINNCOR Industries Customer Service Survey This survey is to help MINNCOR better understand our customers' needs and wants , and to provide you with better customer service. All answers are anonymous. OK Question Title * 1. Regarding your most recent experience with MINNCOR Industries, what product(s) did you purchase? Cabinetry/Casework Correctional Garments Custodial Products (Cleaners) Custom/Subcontract Ice or Snow Melt Furniture: Chairs Furniture: Library Furniture: Office Furniture: Residential Furniture: T4 Desking System License Plates/Stickers Mattresses/Pillows Print Safety Products Two or more (please list all product types in comments) OK Question Title * 2. Why did you purchase products or services from MINNCOR Industries? Ease of Purchase Relationship with MINNCOR Account Manager Product Quality Price Support the Mission Other (please specify) OK Question Title * 3. Thinking of your most recent order, how satisfied are you with the quality of customer service you received? Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Additional Comments OK Question Title * 4. How satisfied are you with your MINNCOR Account Manager and their product or service knowledge? Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Additional Comments OK Question Title * 5. Was your order delivered on or before the date listed on your Sales Order Confirmation? Yes No Additional Comments OK Question Title * 6. How satisfied are you with the accuracy and the delivery of the product or service you purchased? Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Additional Comments OK Question Title * 7. Was your order in good condition when it was delivered? Yes No Additional Comments: OK Question Title * 8. Please think about the features and functions of the product or service you received. How satisfied are you with the product quality? Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Very Unsatisfied Unsatisfied Somewhat Satisfied Very Satisfied Extremely Satisfied Additional Comments OK Question Title * 9. What can MINNCOR do better to create a more positive relationship with you? OK Question Title * 10. Any additional comments? OK DONE