Pasco County Library System Customer Satisfaction Survey 2024

Question Title

* 1. How would you rate each of the following services?

	Excellent	Good	Fair	Poor	Don't Know/Not Applicable
Customer Service- in person (branch and/or outreach)	Customer Service- in person (branch and/or outreach) Excellent	Customer Service- in person (branch and/or outreach) Good	Customer Service- in person (branch and/or outreach) Fair	Customer Service- in person (branch and/or outreach) Poor	Customer Service- in person (branch and/or outreach) Don't Know/Not Applicable
Customer Service- over the telephone	Customer Service- over the telephone Excellent	Customer Service- over the telephone Good	Customer Service- over the telephone Fair	Customer Service- over the telephone Poor	Customer Service- over the telephone Don't Know/Not Applicable
Customer Service- online including social media interactions	Customer Service- online including social media interactions Excellent	Customer Service- online including social media interactions Good	Customer Service- online including social media interactions Fair	Customer Service- online including social media interactions Poor	Customer Service- online including social media interactions Don't Know/Not Applicable
Customer Service- self-serve (self-checkout, self-pick up of holds, etc.)	Customer Service- self-serve (self-checkout, self-pick up of holds, etc.) Excellent	Customer Service- self-serve (self-checkout, self-pick up of holds, etc.) Good	Customer Service- self-serve (self-checkout, self-pick up of holds, etc.) Fair	Customer Service- self-serve (self-checkout, self-pick up of holds, etc.) Poor	Customer Service- self-serve (self-checkout, self-pick up of holds, etc.) Don't Know/Not Applicable
Children’s Programs (story times, kids crafts, etc.)	Children’s Programs (story times, kids crafts, etc.) Excellent	Children’s Programs (story times, kids crafts, etc.) Good	Children’s Programs (story times, kids crafts, etc.) Fair	Children’s Programs (story times, kids crafts, etc.) Poor	Children’s Programs (story times, kids crafts, etc.) Don't Know/Not Applicable
Teen, Tween, Young Adult Programs (gaming, teen advisory board, etc.)	Teen, Tween, Young Adult Programs (gaming, teen advisory board, etc.) Excellent	Teen, Tween, Young Adult Programs (gaming, teen advisory board, etc.) Good	Teen, Tween, Young Adult Programs (gaming, teen advisory board, etc.) Fair	Teen, Tween, Young Adult Programs (gaming, teen advisory board, etc.) Poor	Teen, Tween, Young Adult Programs (gaming, teen advisory board, etc.) Don't Know/Not Applicable
Adult Programs (book clubs, senior social, literacy, GED, yoga, tai chi, etc.)	Adult Programs (book clubs, senior social, literacy, GED, yoga, tai chi, etc.) Excellent	Adult Programs (book clubs, senior social, literacy, GED, yoga, tai chi, etc.) Good	Adult Programs (book clubs, senior social, literacy, GED, yoga, tai chi, etc.) Fair	Adult Programs (book clubs, senior social, literacy, GED, yoga, tai chi, etc.) Poor	Adult Programs (book clubs, senior social, literacy, GED, yoga, tai chi, etc.) Don't Know/Not Applicable
Cultural Programs (music, art displays, etc.)	Cultural Programs (music, art displays, etc.) Excellent	Cultural Programs (music, art displays, etc.) Good	Cultural Programs (music, art displays, etc.) Fair	Cultural Programs (music, art displays, etc.) Poor	Cultural Programs (music, art displays, etc.) Don't Know/Not Applicable
Technology/Science Programs	Technology/Science Programs Excellent	Technology/Science Programs Good	Technology/Science Programs Fair	Technology/Science Programs Poor	Technology/Science Programs Don't Know/Not Applicable
Online Programs (summer reading, reading challenges-Beanstack, on demand-art/cooking classes, etc.)	Online Programs (summer reading, reading challenges-Beanstack, on demand-art/cooking classes, etc.) Excellent	Online Programs (summer reading, reading challenges-Beanstack, on demand-art/cooking classes, etc.) Good	Online Programs (summer reading, reading challenges-Beanstack, on demand-art/cooking classes, etc.) Fair	Online Programs (summer reading, reading challenges-Beanstack, on demand-art/cooking classes, etc.) Poor	Online Programs (summer reading, reading challenges-Beanstack, on demand-art/cooking classes, etc.) Don't Know/Not Applicable
Maker Space Programs (recording studio, woodshop, garden, sewing classes, etc.)	Maker Space Programs (recording studio, woodshop, garden, sewing classes, etc.) Excellent	Maker Space Programs (recording studio, woodshop, garden, sewing classes, etc.) Good	Maker Space Programs (recording studio, woodshop, garden, sewing classes, etc.) Fair	Maker Space Programs (recording studio, woodshop, garden, sewing classes, etc.) Poor	Maker Space Programs (recording studio, woodshop, garden, sewing classes, etc.) Don't Know/Not Applicable
Online Services (CloudLibrary, Libby, Hoopla, Kanopy, catalog, databases, etc.)	Online Services (CloudLibrary, Libby, Hoopla, Kanopy, catalog, databases, etc.) Excellent	Online Services (CloudLibrary, Libby, Hoopla, Kanopy, catalog, databases, etc.) Good	Online Services (CloudLibrary, Libby, Hoopla, Kanopy, catalog, databases, etc.) Fair	Online Services (CloudLibrary, Libby, Hoopla, Kanopy, catalog, databases, etc.) Poor	Online Services (CloudLibrary, Libby, Hoopla, Kanopy, catalog, databases, etc.) Don't Know/Not Applicable
Website (Pascolibraries.org)	Website (Pascolibraries.org) Excellent	Website (Pascolibraries.org) Good	Website (Pascolibraries.org) Fair	Website (Pascolibraries.org) Poor	Website (Pascolibraries.org) Don't Know/Not Applicable
ILL (Interlibrary Loan)	ILL (Interlibrary Loan) Excellent	ILL (Interlibrary Loan) Good	ILL (Interlibrary Loan) Fair	ILL (Interlibrary Loan) Poor	ILL (Interlibrary Loan) Don't Know/Not Applicable
Library computers, printers, scanners, printing from mobile devices, etc.	Library computers, printers, scanners, printing from mobile devices, etc. Excellent	Library computers, printers, scanners, printing from mobile devices, etc. Good	Library computers, printers, scanners, printing from mobile devices, etc. Fair	Library computers, printers, scanners, printing from mobile devices, etc. Poor	Library computers, printers, scanners, printing from mobile devices, etc. Don't Know/Not Applicable
Internet Access (speed, appointment/reservation system, etc.)	Internet Access (speed, appointment/reservation system, etc.) Excellent	Internet Access (speed, appointment/reservation system, etc.) Good	Internet Access (speed, appointment/reservation system, etc.) Fair	Internet Access (speed, appointment/reservation system, etc.) Poor	Internet Access (speed, appointment/reservation system, etc.) Don't Know/Not Applicable
Drive Up Window and Curbside Pick Up (process, timeliness, convenience)	Drive Up Window and Curbside Pick Up (process, timeliness, convenience) Excellent	Drive Up Window and Curbside Pick Up (process, timeliness, convenience) Good	Drive Up Window and Curbside Pick Up (process, timeliness, convenience) Fair	Drive Up Window and Curbside Pick Up (process, timeliness, convenience) Poor	Drive Up Window and Curbside Pick Up (process, timeliness, convenience) Don't Know/Not Applicable
Library of Things- nontraditional items (adaptive toys, calculators, hotspots, etc.)	Library of Things- nontraditional items (adaptive toys, calculators, hotspots, etc.) Excellent	Library of Things- nontraditional items (adaptive toys, calculators, hotspots, etc.) Good	Library of Things- nontraditional items (adaptive toys, calculators, hotspots, etc.) Fair	Library of Things- nontraditional items (adaptive toys, calculators, hotspots, etc.) Poor	Library of Things- nontraditional items (adaptive toys, calculators, hotspots, etc.) Don't Know/Not Applicable
Library Policies (fine free policy, study room policy, etc.)	Library Policies (fine free policy, study room policy, etc.) Excellent	Library Policies (fine free policy, study room policy, etc.) Good	Library Policies (fine free policy, study room policy, etc.) Fair	Library Policies (fine free policy, study room policy, etc.) Poor	Library Policies (fine free policy, study room policy, etc.) Don't Know/Not Applicable
Facilities (condition, furniture placement, temperature, etc.)	Facilities (condition, furniture placement, temperature, etc.) Excellent	Facilities (condition, furniture placement, temperature, etc.) Good	Facilities (condition, furniture placement, temperature, etc.) Fair	Facilities (condition, furniture placement, temperature, etc.) Poor	Facilities (condition, furniture placement, temperature, etc.) Don't Know/Not Applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't Know/Not Applicable

Question Title

* 2. When visiting the library do you find the books, DVDs, magazines, and other resources that you are looking for?

Yes

If not, please explain:

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* 3. Do you receive items you request from the library in a timely manner?

Yes

If not, please explain:

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* 4. When visiting the library are there any items or services you would like to access that the library does not currently offer? If so, what items or services?

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* 5. How do you learn about library information and events?

Word-of-mouth/referral from friend

Online search (e.g., Google, Yahoo, Bing)

Online forum/discussion board

Social media (e.g., Facebook, Twitter)

Other (please specify)

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* 6. How often do you visit the library?

Daily

Weekly

Monthly

As needed

Other (please specify)

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* 7. Which branch of the Pasco County Library System do you use?

Centennial Park Library, 5740 Moog Rd, Holiday

Hudson Regional Library, 8012 Library Road, Hudson

Hugh Embry Library, 14215 Fourth Street, Dade City

Land O' Lakes Library, 2818 Collier Parkway, Land O' Lakes

New River Library, 34043 SR 54, Wesley Chapel

Regency Park Library, 9701 Little Road, New Port Richey

South Holiday Library, 4649 Mile Stretch Drive, Holiday

Starkey Ranch Theatre Library Cultural Center, 12118 Lake Blanche Drive, Odessa

Online (Virtual Services) Only

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* 8. Do library hours meet your needs?

Yes

If not, please explain (e.g. open earlier, close later, more nights, open on Sundays):

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* 9. What is your age?

Under 12

12-17

18-24

25-34

35-44

45-54

55-64

65-74

75+

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* 10. What is your relationship with the library? (Check all that apply).

Patron

Non-user

Staff

Volunteer

Advocate

Other (please specify)

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* 11. How can we increase your satisfaction with library services? (increase availability of materials, literacy programs, maker programs, community events, technology access, etc.)

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* 12. How has the library benefited you personally or benefited your community?

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* 13. Is there anything else you would like us to know?

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* 14. If you would like to be entered in the drawing for one of two $100 gift cards, please fill in your contact information below.

Name

Phone Number