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VTA ACCESS Paratransit Mystery Rider Survey

1.VTA ACCESS Client ID
2.Date of Mystery Ride
Date / Time
3.What city did you travel to and from?
4.How easy was it to book your trip?
5.How professional and courteous was the reservationist who assisted you? (If applicable)
6.How clear and accurate were the updates or notifications about your trip status (e.g., MyACCESS status, automated calls)?
7.If you contacted dispatch for updates about your trip, how satisfied were you with the service provided?
8.Was your trip on time?
9.How easy was it to board and exit the vehicle?
10.Did you feel safe during your trip?
11.Did the driver provide exterior door-to-exterior door service?
12.How was the cleanliness and condition of the vehicle's exterior?
13.How was the cleanliness and condition of the vehicle's interior?
14.Did you submit a compliment or complaint to customer service about your ride?
15.If you submitted a complaint, how satisfied are you with the response time and resolution from our customer service team?
16.How would you rate the overall professionalism and courtesy of the paratransit staff?
17.How would you rate your overall experience with the paratransit service?
18.Do you have any additional comments or suggestions to enhance the entire paratransit experience?