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* 1. VTA ACCESS Client ID

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* 2. Date of Mystery Ride

Date

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* 3. Where did you travel to and from?

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* 4. How easy was it to book your trip?

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* 5. How professional and courteous was the reservationist who assisted you? (If applicable)

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* 6. How clear and accurate were the updates or notifications about your trip status (e.g., MyACCESS status, automated calls)?

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* 7. If you contacted dispatch for updates about your trip, how satisfied were you with the service provided?

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* 8. Was your trip on time?

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* 9. How easy was it to board and exit the vehicle?

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* 10. Did you feel safe during your trip?

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* 11. Did the driver provide exterior door-to-exterior door service?

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* 12. How was the cleanliness and condition of the vehicle's exterior?

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* 13. How was the cleanliness and condition of the vehicle's interior?

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* 14. Did you submit a compliment or complaint to customer service about your ride?

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* 15. If you submitted a complaint, how satisfied are you with the response time and resolution from our customer service team?

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* 16. How would you rate the overall professionalism and courtesy of the paratransit staff?

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* 17. How would you rate your overall experience with the paratransit service?

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* 18. Do you have any additional comments or suggestions to enhance the entire paratransit experience?

T