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1. VTA ACCESS Client ID

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2. Date of Mystery Ride

Date

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3. What city did you travel to and from?

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4. How easy was it to book your trip?

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5. How professional and courteous was the reservationist who assisted you? (If applicable)

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6. How clear and accurate were the updates or notifications about your trip status (e.g., MyACCESS status, automated calls)?

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7. If you contacted dispatch for updates about your trip, how satisfied were you with the service provided?

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8. Was your trip on time?

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9. How easy was it to board and exit the vehicle?

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10. Did you feel safe during your trip?

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11. Did the driver provide exterior door-to-exterior door service?

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12. How was the cleanliness and condition of the vehicle's exterior?

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13. How was the cleanliness and condition of the vehicle's interior?

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14. Did you submit a compliment or complaint to customer service about your ride?

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15. If you submitted a complaint, how satisfied are you with the response time and resolution from our customer service team?

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16. How would you rate the overall professionalism and courtesy of the paratransit staff?

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17. How would you rate your overall experience with the paratransit service?

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18. Do you have any additional comments or suggestions to enhance the entire paratransit experience?

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