VTA ACCESS Paratransit Mystery Rider Survey Question Title * 1. VTA ACCESS Client ID Question Title * 2. Date of Mystery Ride Date / Time Date Question Title * 3. Where did you travel to and from? Question Title * 4. How easy was it to book your trip? Question Title * 5. How professional and courteous was the reservationist who assisted you? (If applicable) Question Title * 6. How clear and accurate were the updates or notifications about your trip status (e.g., MyACCESS status, automated calls)? Question Title * 7. If you contacted dispatch for updates about your trip, how satisfied were you with the service provided? Question Title * 8. Was your trip on time? Yes No Question Title * 9. How easy was it to board and exit the vehicle? Question Title * 10. Did you feel safe during your trip? Yes No Other (please specify) Question Title * 11. Did the driver provide exterior door-to-exterior door service? Yes No Other (please specify) Question Title * 12. How was the cleanliness and condition of the vehicle's exterior? Question Title * 13. How was the cleanliness and condition of the vehicle's interior? Question Title * 14. Did you submit a compliment or complaint to customer service about your ride? Compliment Complaint Both Question Title * 15. If you submitted a complaint, how satisfied are you with the response time and resolution from our customer service team? Question Title * 16. How would you rate the overall professionalism and courtesy of the paratransit staff? Question Title * 17. How would you rate your overall experience with the paratransit service? Question Title * 18. Do you have any additional comments or suggestions to enhance the entire paratransit experience? Done