City of Greensboro Development Services Customer Service

Thank you for taking this survey. We are asking these questions to find out the level of service our customers experience when contacting Development Services. From these results, we intend to focus on areas that need improvement and highlight areas where we excel. This survey should take around 5 minutes of your time.

In response to feedback, we have streamlined the survey to focus on your most recent experience with Development Services. If you have more than one experience to share, follow the link provided at the end to start a new survey.

Question Title

* 1. I contacted Development Services as a...

Resident/Homeowner/Property Owner or Representative

Real Estate Professional (agent, broker, appraiser)

Contractor

Developer/Design Professional

Other (please specify)

Question Title

* 2. How do you typically contact Development Services?

Come to the office for an appointment

Come to the office without an appointment

Send an email

Make a telephone call

Send a fax or mail

Question Title

* 3. Why did you contact Development Services?

For a site or sketch plan review by the Technical Review Committee

Make a general inquiry or ask a question

To obtain a commercial building permit

To obtain a driveway permit

To obtain a residential building permit

To obtain a sign permit

To obtain a tent permit

To obtain a trade permit (electrical, plumbing, or mechanical)

To obtain a zoning verification or compliance letter

To obtain an ABC permit

To schedule an inspection

Question Title

* 4. Please rate the service of your experience with Development Services.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Overall experience with Development Services	Overall experience with Development Services Very Satisfied	Overall experience with Development Services Satisfied	Overall experience with Development Services Neutral	Overall experience with Development Services Dissatisfied	Overall experience with Development Services Very Dissatisfied
Courteousness of staff	Courteousness of staff Very Satisfied	Courteousness of staff Satisfied	Courteousness of staff Neutral	Courteousness of staff Dissatisfied	Courteousness of staff Very Dissatisfied
Professionalism of staff	Professionalism of staff Very Satisfied	Professionalism of staff Satisfied	Professionalism of staff Neutral	Professionalism of staff Dissatisfied	Professionalism of staff Very Dissatisfied
Timeliness of staff's response	Timeliness of staff's response Very Satisfied	Timeliness of staff's response Satisfied	Timeliness of staff's response Neutral	Timeliness of staff's response Dissatisfied	Timeliness of staff's response Very Dissatisfied
Timeliness of process	Timeliness of process Very Satisfied	Timeliness of process Satisfied	Timeliness of process Neutral	Timeliness of process Dissatisfied	Timeliness of process Very Dissatisfied