Energy Engineered Products Customer Satisfaction Survey 2016

Question Title

* 1. How convenient is our company to use?

Extremely convenient

Very convenient

Moderately convenient

Slightly convenient

Not at all convenient

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* 2. How professional is our company?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

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* 3. Compared to our competitors, is our product quality better, worse, or about the same?

Much better

Somewhat better

Slightly better

About the same

Slightly worse

Somewhat worse

Much worse

Question Title

* 4. Compared to our competitors, are our prices more reasonable, less reasonable?

Much more reasonable

Somewhat more reasonable

Slightly more reasonable

About as reasonable

Slightly less reasonable

Somewhat less reasonable

Much less reasonable

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* 5. How responsive is our company?

Extremely responsive

Very responsive

Moderately responsive

Slightly responsive

Not at all responsive

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* 6. How well do the customer service representatives at our company answer your questions?

Extremely well

Very well

Moderately well

Slightly well

Not at all well

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* 7. Overall, how satisfied are you with the employees at our company?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Neither satisfied nor dissatisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

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* 8. Do you like our company, neither like nor dislike or dislike it?

Like a great deal

Like a moderate amount

Like a little

Neither like nor dislike

Dislike a little

Dislike moderate amount

Dislike a great deal

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* 9. How likely are you to recommend our company to people you know?

Extremely likely

Very likely

Moderately likely

Slightly likely

Not at all likely

Question Title

* 10. What is the most important factor when making a purchase decision?

Product quality

Price

Availability

Delivery

Service

Other (please specify)