Hopetown Darlington Visitor Survey

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* 1. How would you rate your overall experience at Hopetown Darlington?

Excellent

Good

Average

Poor

Very Poor

Excellent

Good

Average

Poor

Very Poor

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* 2. What was the main reason for your visit today?

Visit North Road Station Museum

Visit Wagon Woods

Ride Experiment!

Ride the Steam Train

Family Day Out

Solo Trip

Visit an Exhibition

Visit an Event

Other (please specify)

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* 3. Did you add any experiences or take part in any other experiences during your visit today?

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* 4. Where did you travel from today? Please enter your postcode.

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* 5. How many times have you visited Hopetown Darlington?

Only once

Two or three times

Four or five times

More than five times

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* 6. How easy was it to book tickets or plan your visit?

Very Easy

Easy

Average

Difficult

Very Difficult

Very Easy

Easy

Average

Difficult

Very Difficult

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* 7. How did you hear about us?

Internet (search engine e.g. Google)

Social Media (Facebook, Instagram, YouTube, TikTok)

Word of Mouth

Television (advert, news or pop up ad)

Leaflet or Magazine

Public Posters (i.e. in train stations)

Billboard

Other (please specify)

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* 8. How would you rate the friendliness and helpfulness of our staff/volunteers? (I.e. did you feel informed and engaged during your visit?)

Excellent

Good

Average

Poor

Very Poor

Excellent

Good

Average

Poor

Very Poor

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* 9. How would you rate the quality and variety of exhibits and displays in the Museum and The Stores?

Excellent

Good

Average

Poor

Very Poor

Excellent

Good

Average

Poor

Very Poor

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* 10. If you visited Clocktower Café and/or The Kiosk, how would you rate your experience in terms of variety and pricing of products, and the service received?

Excellent

Good

Average

Poor

Very Poor

Excellent

Good

Average

Poor

Very Poor

Do you have any comments about the café?

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* 11. If you didn’t visit the café and/or kiosk, please may we ask why?

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* 12. If you visited the shop (Hopetown Goods & Gifts), how would you rate your experience in terms of variety and pricing of products, and the service received?

Excellent

Good

Average

Poor

Very Poor

Excellent

Good

Average

Poor

Very Poor

Do you have any comments about the shop?

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* 13. If you didn’t visit the shop, please may we ask why?

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* 14. Did you visit Wagon Woods during your visit?

Yes

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* 15. How many times have you visited Wagon Woods?

N/A

Never but I intend to

Only once

Two or three times

Four or five times

More than five times

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* 16. How would you rate Wagon Woods?

N/A

Excellent

Good

Average

Poor

Very Poor

N/A

Excellent

Good

Average

Poor

Very Poor

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* 17. How would you rate the value for money of Wagon Woods?

N/A

Excellent

Good

Average

Poor

Very Poor

N/A

Excellent

Good

Average

Poor

Very Poor

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* 18. Do you have any comments about Wagon Woods?

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* 19. Did you ride Experiment! during your visit?

Yes

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* 20. How many times have you taken a ride on Experiment!?

N/A

Never but I intend to

Only once

Two or three times

Four or five times

More than five times

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* 21. How would you rate Experiment!?

N/A

Excellent

Good

Average

Poor

Very Poor

N/A

Excellent

Good

Average

Poor

Very Poor

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* 22. How would you rate the value for money of Experiment!?

N/A

Excellent

Good

Average

Poor

Very Poor

N/A

Excellent

Good

Average

Poor

Very Poor

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* 23. Do you have any comments about Experiment!?

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* 24. How likely are you to recommend Hopetown Darlington to others?

Very Likely

Likely

Neither Likely nor Unlikely

Unlikely

Very Unlikely

Very Likely

Likely

Neither Likely nor Unlikely

Unlikely

Very Unlikely

Hopetown Darlington Visitor Survey

Question Title

* 1. How would you rate your overall experience at Hopetown Darlington?

Question Title

* 2. What was the main reason for your visit today?

Question Title

* 3. Did you add any experiences or take part in any other experiences during your visit today?

Question Title

* 4. Where did you travel from today? Please enter your postcode.

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* 5. How many times have you visited Hopetown Darlington?

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* 6. How easy was it to book tickets or plan your visit?

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* 7. How did you hear about us?

Question Title

* 8. How would you rate the friendliness and helpfulness of our staff/volunteers? (I.e. did you feel informed and engaged during your visit?)

Question Title

* 9. How would you rate the quality and variety of exhibits and displays in the Museum and The Stores?

Question Title

* 10. If you visited Clocktower Café and/or The Kiosk, how would you rate your experience in terms of variety and pricing of products, and the service received?

Question Title

* 11. If you didn’t visit the café and/or kiosk, please may we ask why?

Question Title

* 12. If you visited the shop (Hopetown Goods & Gifts), how would you rate your experience in terms of variety and pricing of products, and the service received?

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* 13. If you didn’t visit the shop, please may we ask why?

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* 14. Did you visit Wagon Woods during your visit?

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* 15. How many times have you visited Wagon Woods?

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* 16. How would you rate Wagon Woods?

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* 17. How would you rate the value for money of Wagon Woods?

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* 18. Do you have any comments about Wagon Woods?

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* 19. Did you ride Experiment! during your visit?

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* 20. How many times have you taken a ride on Experiment!?

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* 21. How would you rate Experiment!?

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* 22. How would you rate the value for money of Experiment!?

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* 23. Do you have any comments about Experiment!?

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* 24. How likely are you to recommend Hopetown Darlington to others?

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* 25. What did you enjoy most about your visit and what could we improve on to enhance your next visit?