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Hopetown Darlington Visitor Survey
1.
How would you rate your overall experience at Hopetown Darlington?
Excellent
Good
Average
Poor
Very Poor
Excellent
Good
Average
Poor
Very Poor
2.
What was the main reason for your visit today?
Visit North Road Station Museum
Visit Wagon Woods
Ride Experiment!
Ride the Steam Train
Family Day Out
Solo Trip
Visit an Exhibition
Visit an Event
Other (please specify)
3.
Did you add any experiences or take part in any other experiences during your visit today?
4.
Where did you travel from today? Please enter your postcode.
5.
How many times have you visited Hopetown Darlington?
Only once
Two or three times
Four or five times
More than five times
6.
How easy was it to book tickets or plan your visit?
Very Easy
Easy
Average
Difficult
Very Difficult
Very Easy
Easy
Average
Difficult
Very Difficult
7.
How did you hear about us?
Internet (search engine e.g. Google)
Social Media (Facebook, Instagram, YouTube, TikTok)
Word of Mouth
Television (advert, news or pop up ad)
Leaflet or Magazine
Public Posters (i.e. in train stations)
Billboard
Other (please specify)
8.
How would you rate the friendliness and helpfulness of our staff/volunteers? (I.e. did you feel informed and engaged during your visit?)
Excellent
Good
Average
Poor
Very Poor
Excellent
Good
Average
Poor
Very Poor
9.
How would you rate the quality and variety of exhibits and displays in the Museum and The Stores?
Excellent
Good
Average
Poor
Very Poor
Excellent
Good
Average
Poor
Very Poor
10.
If you visited Clocktower Café and/or The Kiosk, how would you rate your experience in terms of variety and pricing of products, and the service received?
Excellent
Good
Average
Poor
Very Poor
Excellent
Good
Average
Poor
Very Poor
Do you have any comments about the café?
11.
If you didn’t visit the café and/or kiosk, please may we ask why?
12.
If you visited the shop (Hopetown Goods & Gifts), how would you rate your experience in terms of variety and pricing of products, and the service received?
Excellent
Good
Average
Poor
Very Poor
Excellent
Good
Average
Poor
Very Poor
Do you have any comments about the shop?
13.
If you didn’t visit the shop, please may we ask why?
14.
Did you visit Wagon Woods during your visit?
Yes
No
15.
How many times have you visited Wagon Woods?
N/A
Never but I intend to
Only once
Two or three times
Four or five times
More than five times
16.
How would you rate Wagon Woods?
N/A
Excellent
Good
Average
Poor
Very Poor
N/A
Excellent
Good
Average
Poor
Very Poor
17.
How would you rate the value for money of Wagon Woods?
N/A
Excellent
Good
Average
Poor
Very Poor
N/A
Excellent
Good
Average
Poor
Very Poor
18.
Do you have any comments about Wagon Woods?
19.
Did you ride Experiment! during your visit?
Yes
No
20.
How many times have you taken a ride on Experiment!?
N/A
Never but I intend to
Only once
Two or three times
Four or five times
More than five times
21.
How would you rate Experiment!?
N/A
Excellent
Good
Average
Poor
Very Poor
N/A
Excellent
Good
Average
Poor
Very Poor
22.
How would you rate the value for money of Experiment!?
N/A
Excellent
Good
Average
Poor
Very Poor
N/A
Excellent
Good
Average
Poor
Very Poor
23.
Do you have any comments about Experiment!?
24.
How likely are you to recommend Hopetown Darlington to others?
Very Likely
Likely
Neither Likely nor Unlikely
Unlikely
Very Unlikely
Very Likely
Likely
Neither Likely nor Unlikely
Unlikely
Very Unlikely
25.
What did you enjoy most about your visit and what could we improve on to enhance your next visit?
