Hinchinbrook Small Business Health Check

1.OPTIONAL
Business:
Contact:
Sector:
Date:

2.WHERE ARE YOU NOW?
- How is business really going at the moment?
- Do you rely purely on in person client base or are you selling products via online as well?
- What is the biggest thing keeping you awake at night?
- If you could fix ONE thing in your business tomorrow, what would it be?
- What is stopping your business from growing or doing better?

3.PEOPLE, SKILLS & SUCCESSION
- If I could magically find you one employee tomorrow, what skills would they have?
- What skills are hardest to find locally? Are you having trouble finding or keeping staff?
- What training would actually be useful to you and your team?
- If you could not turn up for a month, who could keep the business going?
- What does succession look like for your business?

4.IF IT ALL WENT PEAR SHAPED AGAIN - DISASTER READY?
- How prepared do you think you are now to mentally manage another significant event?
- If we had another flood, cyclone or major disruption tomorrow, how quickly could you reopen?
- What did you learn from the last event? What went completely pear shaped?
- What information, support or system did you wish had been available straight away?
- Could someone other than you access the key contacts, insurance, suppliers, systems and records needed to restart the business?
- If a local business support/donation platform could be switched on ASAP after a disaster, would you support businesses being registered and ready beforehand? What would that platform need to do for you to actually use it?

5.THE BORING STUFF THAT CAN BITE - WHS & BUSINESS BASICS
- What WHS and emergency information have you actually got written down and easy to find?
- If I asked your staff what to do in an emergency, would they know?
- How do you induct new staff, report hazards/incidents and keep required training or safety records?
- What part of WHS, compliance, insurance or business obligations confuses you or would you like practical help with?

6.CUSTOMERS, TOURISM & TELLING OUR STORY
- If the Chamber got funding for a professional videographer, what would you like to see happen from it?
- Would content about your business, local products, local people, experiences or Hinchinbrook as a destination actually help? What would be useful?
- What do you think Hinchinbrook is NOT telling the outside world?
- What would actually bring another customer through your door?
- What tourism product, experience or opportunity do you think we are missing?

7.SHOP LOCAL & THE FUTURE
- Does Shop Local actually work for your business? What works and what doesn't?
- What would make you actively buy into the campaign rather than just watch from the sidelines?
- How do we make it attractive to younger people and the next generation of business owners?
- If the person currently driving it disappeared tomorrow, what happens?
- What would a sustainable Shop Local campaign look like to you?

8.NOW GIVE ME THE ANSWER
- If the Chamber had $10,000 to spend on ONE thing that would make Hinchinbrook businesses stronger, what would you spend it on?
- If we ran ONE event that you would absolutely make time to attend, what would have to be at it?
- What have I not asked you that I bloody well should have?
- Would you be prepared to help us fix and of this, rather than just tell us what's wrong? If yes, what would you be interested in?

9.OPEN COMMENTS