Residential Home Stakeholder Satisfaction Survey 2022-2023

Newport House and Harmony House are residential programs offered by Sea to Sky Community Services (SSCS) that provides a home to your family member, friend, person you support or legally represent .

First, the basics...

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* 1. How did you find out about this program?

Brochure

Facebook

Instagram

Friend

Newspaper

Referred by Professional

Poster

Web Search

Word of Mouth

Other (please specify)

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* 2. Which community did you attend this program?

Squamish and surrounding area

Whistler

Pemberton

Lil'wat Nation

D'Arcy and North

Tell us how we did

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* 3. Are you satisfied with the services your family member/resident receives while living at your residential home?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 4. Are you satisfied with the staff support your family member/resident receives while living at your residential home?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 5. Residents are happy with their life at their residential home.

Yes

If you answered 'No' please let us know why the resident is not happy.

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* 6. Do you have any concerns regarding the home life of your family member/resident at their residential home?

Yes

If you answered 'Yes' please let us know exactly what your concern is and what you'd like us to do address it.

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* 7. Was your support staff or facilitator courteous and respectful?

Yes

Comments and suggestions:

Any problems? We want to know!

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* 8. Did you have problems accessing or using our service?

Yes

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* 9. If yes, please let us know details.

Services were not available

I did not have the technology needed to participate

I did not hear about available services

SSCS communications were unclear

I was unable to contact an SSCS employee

I had challenges accessing the program location

I had challenges connecting to the online platform

I had challenges accessing programs due to language and/or cultural barriers

Please provide details and suggestions regarding the problems you had, so that we can improve:

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* 10. Please rate your experience with our organization and services you received.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 11. What areas can we improve?

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* 12. Did we do something that you really appreciated?

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* 13. Are there any emerging gaps in local community services that you want to bring to our attention?

Have more to say?

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* 1. How did you find out about this program?

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* 2. Which community did you attend this program?

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* 3. Are you satisfied with the services your family member/resident receives while living at your residential home?

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* 4. Are you satisfied with the staff support your family member/resident receives while living at your residential home?

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* 5. Residents are happy with their life at their residential home.

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* 6. Do you have any concerns regarding the home life of your family member/resident at their residential home?

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* 7. Was your support staff or facilitator courteous and respectful?

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* 8. Did you have problems accessing or using our service?

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* 9. If yes, please let us know details.

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* 10. Please rate your experience with our organization and services you received.

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* 11. What areas can we improve?

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* 12. Did we do something that you really appreciated?

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* 13. Are there any emerging gaps in local community services that you want to bring to our attention?

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* 14. Would you like us to follow up with you regarding your responses? If so, please leave your name and contact information.