GRO35 Foodservice Supplies and Equipment Contract Buyer Feedback

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* 1. Please provide the below information.

Name:

Organization:

Email:

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* 2. What category(s) do you purchase under GRO35?

Foodservice Supplies

Foodservice Equipment

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* 3. What vendor(s) do you purchase from under GRO35?

Adonai Spring Water Inc.

Boston Showcase

Eastern B&G Food Service Equipment, Inc

Eastern Bag & Paper (dba) EBP Supply Solutions

Harbour Food Service Equipment

Janco Sales and Service Inc

Kittredge Equipment Company

Mansfield Paper Co.

Milhench, Inc.

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* 4. How often does your organization purchase goods/services under GRO35?

Weekly

Monthly

Quarterly

Yearly

As Needed

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* 5. Have you had any issues ordering since the contract began in February 2016?

Yes

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* 6. If yes to Question 5, did you need to involve the contract manager?

Yes

N/A

Other (please specify)

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* 7. If you have had any issues with the foodservice supplies and equipment contract, what type(s) of issues did you encounter? Please select all that apply.

Purchase Order receipt or acknowledgement by Contractor

Backorders

Customer quoting problems

Pricing discrepancy

Delivery issues (late delivery, delivery to wrong location, etc.)

Product issues (wrong products, damaged products, etc.)

Billing/Invoice problems

Contractor customer service issues

N/A

Other (please specify)

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* 8. Rate the responsiveness of the vendor(s) in addressing the issue(s). Please rate on a scale from 1-5, where 1 is non-responsive and 5 is very responsive.

1 Non-responsive

N/A

3 Adequately responsive

N/A

5 Very responsive

N/A

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* 9. How satisfactory is the service vendors provide for foodservice equipment installation, maintenance and repair? Please rate on a scale from 1-5, where 1 is unsatisfactory and 5 is very satisfactory.

1 Unsatisfactory

N/A

3 Meets expectation

N/A

5 Very satisfactory

N/A

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* 10. How often have you received your order(s) on time?

All of the time

More than 75% of the time

More than 50% of the time

More than 25% of the time

Less than 25% of the time

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* 11. If you have experienced a back order issue, how long does it typically take to complete the order?

Less than 1 week

7-10 days

14+ days

N/A

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* 12. If there was a back order issue, did you discover it on your own or were you informed by the vendor?

Discovered it on my own

Contacted by vendor

N/A

Question Title

* 1. Please provide the below information.

Question Title

* 2. What category(s) do you purchase under GRO35?

Question Title

* 3. What vendor(s) do you purchase from under GRO35?

Question Title

* 4. How often does your organization purchase goods/services under GRO35?

Question Title

* 5. Have you had any issues ordering since the contract began in February 2016?

Question Title

* 6. If yes to Question 5, did you need to involve the contract manager?

Question Title

* 7. If you have had any issues with the foodservice supplies and equipment contract, what type(s) of issues did you encounter? Please select all that apply.

Question Title

* 8. Rate the responsiveness of the vendor(s) in addressing the issue(s). Please rate on a scale from 1-5, where 1 is non-responsive and 5 is very responsive.

Question Title

* 9. How satisfactory is the service vendors provide for foodservice equipment installation, maintenance and repair? Please rate on a scale from 1-5, where 1 is unsatisfactory and 5 is very satisfactory.

Question Title

* 10. How often have you received your order(s) on time?

Question Title

* 11. If you have experienced a back order issue, how long does it typically take to complete the order?

Question Title

* 12. If there was a back order issue, did you discover it on your own or were you informed by the vendor?

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* 13. Please provide any additional feedback on GRO35- Foodservice Supplies and Equipment.