TO:        All LG&W Federal Credit Union Members
DATE:   August 3, 2017
FROM:  Diana Veazey, President/CEO
RE:        LG&W Federal Credit Union Member Survey: Responses Needed by August 28, 2017
 
Your membership is important to us!  As your credit union, we want to ensure that we are offering premier customer service, products, benefits, and member experience.  Your input in this short survey will help us continue to improve and add value to your membership.  

As a thank you, members participating in the survey who provide their name will be entered into a drawing to receive a $200 Visa Gift Card!  Responses must be submitted by August 28, 2017.  This survey is for LG&W Federal Credit Union members only.
 
Thank you for your time, feedback and input!  
 
Questions with the "*" require an answer.

* 1. While not required, we ask that you provide your name and email to help us ensure that you are a member of LG&W Federal Credit Union.  If you choose to provide your name and email, you will be entered in a drawing for a $200 Visa Gift Card.  If you prefer not to provide your name, you may still take the survey anonymously. 

* 2. How long have you been a member of LG&W Federal Credit Union?

* 3. Please check the category that applies to you:

* 4. What is your age?

* 5. Please rate your experience with LG&W Federal Credit Union products and services.

  Excellent Good Average Below Average Wasn't aware this was offered Was aware but have not used it
Online Banking
Mobile Banking
Auto Loans
Line of Credit Loans
Payday Alternative Loans (PAL)
Mortgage and Land Loans
Home Equity Loans
Helping Hand Loans
Seasonal Loans (Back To School, Vacation, Holiday Loans)
Motorcycle and ATV Loans
Boat and RV Loans
Computer Loans
Visa Credit Card
Debit Card
Checking Account
Savings Account
Christmas Club Account
Traditional IRA
Roth IRA
ATMs
Remote Deposit via Online Banking

* 6. What other products or services would you like LG&W Federal Credit Union to offer that are not currently available?

* 7. How often do you visit our office?

* 8. How would you rate your customer service experience?

  Always Sometimes Rarely  Never Don't Know
Staff is professional
Staff is friendly and personable
Staff responds quickly and accurately to resolve concerns
Staff informs me of special promotions and offers that will benefit me
Staff is knowledgeable about the products and services we offer
Staff answers phones quickly
Facilities are clean and inviting
Facilities are organized with useful information

* 9. Do you use online banking?

* 10. What is your preferred means of communication to receive information about special promotions, member news, programs and more?  Check all that apply.

* 11. How would you rate your overall experience with LG&W Federal Credit Union?

* 12. What can we do to continue to improve your membership experience with LG&W Federal Credit Union?

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