Skip to content

Member Feedback Survey 2022

Thank you for giving us the opportunity to serve you better, we appreciate your business and want to make sure we meet your expectations. As our members, you are our owners. Your feedback is essential to us and will be reviewed by our CEO, managers, and teams across our organization.

Is there a prize draw?
By taking our survey, you will also be entered into our draw for 5 prizes of $50 each in gift cards to support local businesses.

Will I be contacted after I fill this out?
Only those who wish to be contacted or are winners of a prize will be contacted by VantageOne. If you would like to leave anonymous feedback, you can answer N/A in the contact information fields to skip.

Length of the survey
The survey has 30 questions and may take approx 10-15 minutes. This survey closes on July 22nd.

Section 1 - Demographics and Recent Experience with VantageOne
Section 2 - Financial Goals
Section 3 - Community Questions
Section 4 - Comments & Contact Info for Contest Draw
1.Do you consider VantageOne to be your primary financial institution?(Required.)
2.How long have you been a member of VantageOne?(Required.)
3.In what age range do you fit in to?(Required.)
4.Which branch or department would you consider to be your primary branch or department? (the one you visit or interact with most frequently).(Required.)
5.What was the primary reason for your most recent visit or interaction with VantageOne?(Required.)
6.In regard to the level of service you generally receive from your primary branch or department, how satisfied are you overall?(Required.)
very disatisfied
needs improvement
neutral
satisfied
very satisfied
7.In terms of the recent service you received from our staff at your "home" branch or department how satisfied are you with the following? Were our staff:(Required.)
Very Disatisfied
Dissatisfied
Neutral or N/A
Satisfied
Very Satisfied
friendly & professional
knowledgeable and available to answer my questions
made appropriate recommendations based on my needs
clearly explained services, rates and/or fees
timely and efficient
showed appreciation for my business.
8.
On a scale of 0 to 10,
How likely is it that you would recommend VantageOne to a friend or family member?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
9.What suggestions for improvement do you have that would make our rating even higher?