Healthwatch Barking and Dagenham wants to understand residents’ experiences of accessing GP appointments and whether these match their expectations. This survey explores how easy or difficult people believe it is to get an appointment, their recent experiences, awareness and use of digital booking systems, and any barriers they face.
Your feedback will help us understand what is working well and where improvements may be needed. All responses are valuable, whether or not you have recently tried to book a GP appointment.
Section 1: General Perceptions & Beliefs

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1. How easy or difficult do you believe it is to get a routine (non-urgent) GP appointment at your practice?

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2. What experiences or information have influenced your views about how easy or difficult it is to get a routine GP appointment? (Tick all that apply.)

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3. If you needed a routine appointment today, how long do you expect you would have to wait?

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4. If you needed an urgent same-day appointment, how confident are you that you could get one?

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5. What has influenced your confidence or lack of confidence in getting an urgent, same day GP appointment?

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