Analytics' 2011 Customer Survey 1. 2011 Client Survey Question Title * 1. How long have you been a customer of Analytics? Less than 1 year 1 to 5 years 5 to 10 years More than 10 years Question Title * 2. Please select the Analytics' services you use: Industrial Hygiene Pharmaceutical Environmental Asbestos/Microscopy Dialysis Question Title * 3. Please rate the level of services you receive from Analytics. Excellent Good Poor N/A Customer Service Customer Service Excellent Customer Service Good Customer Service Poor Customer Service N/A Technical Assistance Technical Assistance Excellent Technical Assistance Good Technical Assistance Poor Technical Assistance N/A Turnaround Time Turnaround Time Excellent Turnaround Time Good Turnaround Time Poor Turnaround Time N/A Loaner Pump Program Loaner Pump Program Excellent Loaner Pump Program Good Loaner Pump Program Poor Loaner Pump Program N/A Additional Comment Question Title * 4. Does our service offering meet your testing requirements? Yes No Please list any additional services you would like us to offer: Question Title * 5. If you are interested in being contacted by a project manager, please provide your name, phone number and/or e-mail address. Done