Toast vendor & supplier survey

Privacy details

Any information you submit as part of the survey will be used for purposes of this survey and for Toast's general business purposes in accordance with Toast's Privacy Statement which can be found here: https://pos.toasttab.com/privacy.

Question Title

* 1. Which of the following best describes your current job title?

CEO/Owner Partner

CIO/Director of IT

COO/Director of Operations

CMO/Director of Marketing

General Manager

Assistant Manager

Host/Hostess

Head Chef

Server

Cook

Bartender

Cashier

Other

Question Title

* 2. What is your level of involvement in technology / software buying decisions for your restaurant(s) (e.g. POS systems, reservation platforms, payroll systems, etc.)?

I am the primary decision maker

I influence the decisions, but I am not the primary decision maker

I have little to no input into the technology decision making

Question Title

* 3. How many locations does your restaurant group currently have open?

0 = “None”

Single location

2-15 locations (SMB)

16-40 locations (Regional Mid-Market)

41-199 locations (National Mid-Market)

200+ locations (Enterprise)

Question Title

* 4. Which of the following options best represents the majority of the restaurants within your group?

Full service fine dining (table service, $$$-$$$$)

Full service casual (table service, $-$$)

Fast food (drive-through, no table service)

Quick service fast casual (no drive-through, no table service)

Event/catering venue

Bar/lounge/nightclub (primarily serving alcohol/beverages with very little to no food served)

Restaurant connected to/affiliated with a hotel

Institutional dining/cafeteria (e.g. hospital, university, corporate cafeteria)

Pizzeria

Cafe/bakery/dessert

Breakfast/diner

Ghost Kitchen

Other (please specify)

Question Title

* 5. On average, what are the annual sales of your restaurant? If you manage multiple locations, what is the average sales per location?

Under $125K

$125k - $250k

$251k - $500k

$501k - $1M

$1M - $2.5M

$2.5M - $5M

>$5M

Don’t know/not sure

Question Title

* 6. How recently did your restaurant open? If you manage multiple locations, please consider the restaurant that opened most recently.

Less than 12 months ago

More than a year ago, but less than 2 years ago

More than 2 years ago, but less than 5 years ago

More than 5 years ago, but less than 10 years ago

More than 10, but less than 20 years ago

More than 20 years ago

I don’t know

Question Title

* 7. When opening your restaurant, to what extent did you work with the following vendor categories on designing the overall strategy / approach to your concept or doing operational preparations?

	not at all	somewhat	heavily
Banks and other lenders	Banks and other lenders not at all	Banks and other lenders somewhat	Banks and other lenders heavily
Accountants	Accountants not at all	Accountants somewhat	Accountants heavily
Restaurant specific contractors or consultants	Restaurant specific contractors or consultants not at all	Restaurant specific contractors or consultants somewhat	Restaurant specific contractors or consultants heavily
Real estate / landlords	Real estate / landlords not at all	Real estate / landlords somewhat	Real estate / landlords heavily
Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.)	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) not at all	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) somewhat	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) heavily
Liquor / alcohol distributors	Liquor / alcohol distributors not at all	Liquor / alcohol distributors somewhat	Liquor / alcohol distributors heavily
Non-alcohol beverage suppliers	Non-alcohol beverage suppliers not at all	Non-alcohol beverage suppliers somewhat	Non-alcohol beverage suppliers heavily
Food suppliers	Food suppliers not at all	Food suppliers somewhat	Food suppliers heavily

Question Title

* 8. Please specify the top 3 specific vendor names who you relied on the most for advice when you initially opened your restaurant

Vendor 1

Vendor 2

Vendor 3

Question Title

* 9. Which vendor categories do you have the strongest day-to-day working relationships with?

	No relationship	Some working relationship	Strong working relationship
Liquor / alcohol distributors	Liquor / alcohol distributors No relationship	Liquor / alcohol distributors Some working relationship	Liquor / alcohol distributors Strong working relationship
Food suppliers	Food suppliers No relationship	Food suppliers Some working relationship	Food suppliers Strong working relationship
Restaurant specific contractors or consultants	Restaurant specific contractors or consultants No relationship	Restaurant specific contractors or consultants Some working relationship	Restaurant specific contractors or consultants Strong working relationship
Real estate / landlords	Real estate / landlords No relationship	Real estate / landlords Some working relationship	Real estate / landlords Strong working relationship
Accountants	Accountants No relationship	Accountants Some working relationship	Accountants Strong working relationship
Banks or other lenders	Banks or other lenders No relationship	Banks or other lenders Some working relationship	Banks or other lenders Strong working relationship
Non-alcohol beverage suppliers	Non-alcohol beverage suppliers No relationship	Non-alcohol beverage suppliers Some working relationship	Non-alcohol beverage suppliers Strong working relationship
Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.)	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) No relationship	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Some working relationship	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Strong working relationship

Question Title

* 10. Which specific vendors / suppliers do you have the strongest day-to-day working relationships with? Please list top 3 by name

Vendor 1

Vendor 2

Vendor 3

Question Title

* 11. In a few words or adjectives, please describe what makes your relationships with these vendors so strong?

Question Title

* 12. Which vendor categories are you most likely to consult with when making decisions related to your restaurant's operations, and specifically technology and POS choices?

	Not likely	Somewhat likely	Likely
Accountants	Accountants Not likely	Accountants Somewhat likely	Accountants Likely
Restaurant specific contractors or consultants	Restaurant specific contractors or consultants Not likely	Restaurant specific contractors or consultants Somewhat likely	Restaurant specific contractors or consultants Likely
Non-alcohol beverage suppliers	Non-alcohol beverage suppliers Not likely	Non-alcohol beverage suppliers Somewhat likely	Non-alcohol beverage suppliers Likely
Food suppliers	Food suppliers Not likely	Food suppliers Somewhat likely	Food suppliers Likely
Real estate / landlords	Real estate / landlords Not likely	Real estate / landlords Somewhat likely	Real estate / landlords Likely
Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.)	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Not likely	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Somewhat likely	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Likely
Banks and other lenders / lending	Banks and other lenders / lending Not likely	Banks and other lenders / lending Somewhat likely	Banks and other lenders / lending Likely
Liquor / alcohol distributors	Liquor / alcohol distributors Not likely	Liquor / alcohol distributors Somewhat likely	Liquor / alcohol distributors Likely

Question Title

* 13. Which specific vendors / suppliers have you consulted with in the past while making restaurant technology (and specifically POS) investments? Please list the top 3 by name.

Vendor 1

Vendor 2

Vendor 3

Question Title

* 14. In a few words or adjectives, please describe why you trusted these vendors to help you navigate operational and technology (including POS) decisions?

Question Title

* 15. If Toast were able to get your restaurant access to special discounts / offers from industry partners / suppliers, which categories would you be most excited to get special offers from?

	Not excited about special offers	Somewhat excited about special offers	Excited about special offers
Food suppliers	Food suppliers Not excited about special offers	Food suppliers Somewhat excited about special offers	Food suppliers Excited about special offers
Liquor / alcohol distributors	Liquor / alcohol distributors Not excited about special offers	Liquor / alcohol distributors Somewhat excited about special offers	Liquor / alcohol distributors Excited about special offers
Discounts at other restaurants	Discounts at other restaurants Not excited about special offers	Discounts at other restaurants Somewhat excited about special offers	Discounts at other restaurants Excited about special offers
Restaurant specific contractors or consultants	Restaurant specific contractors or consultants Not excited about special offers	Restaurant specific contractors or consultants Somewhat excited about special offers	Restaurant specific contractors or consultants Excited about special offers
Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.)	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Not excited about special offers	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Somewhat excited about special offers	Equipment & service suppliers (kitchen equipment, linens, uniforms, first aid, paper, etc.) Excited about special offers
Accountants	Accountants Not excited about special offers	Accountants Somewhat excited about special offers	Accountants Excited about special offers
Non-alcohol beverage suppliers	Non-alcohol beverage suppliers Not excited about special offers	Non-alcohol beverage suppliers Somewhat excited about special offers	Non-alcohol beverage suppliers Excited about special offers

Other (please specify)

Question Title

* 16. What types of special offers would you be most interested in receiving from your vendors? (Select all that apply)

	Not interested	Somewhat interested	Very interested
Volume-based discounts	Volume-based discounts Not interested	Volume-based discounts Somewhat interested	Volume-based discounts Very interested
Fixed discount off vendor goods / services (e.g., 10% off all purchases)	Fixed discount off vendor goods / services (e.g., 10% off all purchases) Not interested	Fixed discount off vendor goods / services (e.g., 10% off all purchases) Somewhat interested	Fixed discount off vendor goods / services (e.g., 10% off all purchases) Very interested
Preferred / early access to deals	Preferred / early access to deals Not interested	Preferred / early access to deals Somewhat interested	Preferred / early access to deals Very interested

Other (please specify)

Question Title

* 17. Would access to special discounts / services through partners influence your decision to buy a POS system through Toast, or from a competitor who offered such discounts?

No, it definitely would not influence my decision

Maybe, it might influence my decision

Yes, it would somewhat influence my decision

Yes, it would influence my decision

Yes, it would strongly influence my decision

Question Title

* 18. During the process of buying a POS system from Toast, to what extent would you value being made aware by your Toast sales representative about special offers available to your restaurant from other vendors or suppliers?

Strongly value

Somewhat value

Maybe value

Mostly do not value

Definitely do not value, I would prefer to just talk about POS during the sales process

Question Title

* 19. If exclusive discounts to restaurant vendors / suppliers were offered by a POS provider, what one-time economic value (in dollars) would be compelling enough to cause you to choose the POS provider offering these discounts?

$500-$1,000

$1,000-$2,000

$2,000-$3,000+

I would choose a POS provider solely based on its capabilities / fit for my restaurant and not based on discounts available to me from other vendors

Toast vendor & supplier survey

Privacy details

Question Title

* 1. Which of the following best describes your current job title?

Question Title

* 2. What is your level of involvement in technology / software buying decisions for your restaurant(s) (e.g. POS systems, reservation platforms, payroll systems, etc.)?

Question Title

* 3. How many locations does your restaurant group currently have open?

Question Title

* 4. Which of the following options best represents the majority of the restaurants within your group?

Question Title

* 5. On average, what are the annual sales of your restaurant? If you manage multiple locations, what is the average sales per location?

Question Title

* 6. How recently did your restaurant open? If you manage multiple locations, please consider the restaurant that opened most recently.

Question Title

* 7. When opening your restaurant, to what extent did you work with the following vendor categories on designing the overall strategy / approach to your concept or doing operational preparations?

Question Title

* 8. Please specify the top 3 specific vendor names who you relied on the most for advice when you initially opened your restaurant

Question Title

* 9. Which vendor categories do you have the strongest day-to-day working relationships with?

Question Title

* 10. Which specific vendors / suppliers do you have the strongest day-to-day working relationships with? Please list top 3 by name

Question Title

* 11. In a few words or adjectives, please describe what makes your relationships with these vendors so strong?

Question Title

* 12. Which vendor categories are you most likely to consult with when making decisions related to your restaurant's operations, and specifically technology and POS choices?

Question Title

* 13. Which specific vendors / suppliers have you consulted with in the past while making restaurant technology (and specifically POS) investments? Please list the top 3 by name.

Question Title

* 14. In a few words or adjectives, please describe why you trusted these vendors to help you navigate operational and technology (including POS) decisions?

Question Title

* 15. If Toast were able to get your restaurant access to special discounts / offers from industry partners / suppliers, which categories would you be most excited to get special offers from?

Question Title

* 16. What types of special offers would you be most interested in receiving from your vendors? (Select all that apply)

Question Title

* 17. Would access to special discounts / services through partners influence your decision to buy a POS system through Toast, or from a competitor who offered such discounts?

Question Title

* 18. During the process of buying a POS system from Toast, to what extent would you value being made aware by your Toast sales representative about special offers available to your restaurant from other vendors or suppliers?

Question Title

* 19. If exclusive discounts to restaurant vendors / suppliers were offered by a POS provider, what one-time economic value (in dollars) would be compelling enough to cause you to choose the POS provider offering these discounts?

Question Title

* 20. Please provide your email address (required to be entered into the gift card sweepstakes)