Primary Care in Carlton and surrounding areas

Tell us about your experiences of access to primary care services in Carlton

Access to primary care services (GP surgery, Doctor, Nurses and Healthcare Assistants) at the right place, and at the right time, is essential to ensure your health needs are appropriately met.

Following the closure of the Willows Medical Centre, we want to hear the opinions of patients using primary care services in Carlton, and surrounding areas, to understand some of the local issues patients have around access to services.

You views will help us to review, and where necessary develop, services to ensure all patients have access to good quality, safe and compassionate primary care.

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* 1. How many times in the past 6 months have you accessed your GP surgery

None

0-5 times

5-10 times

Over 10 times

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* 2. What type of access have you had with your local GP surgery/ practice

Face to face consultation with healthcare professional (GP, nurse, healthcare assistant)

Telephone conversation with healthcare professional (GP, nurse, healthcare assistant)

Telephone Triage (to signpost appropriately or make an appointment if GP/nurse feels appropriate)

On-line access to book appointments

On-line access to request repeat prescriptions

Practice Website to gain information to help you self-care and signpost appropriately

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* 3. Which GP surgery do you usually attend (please state the practice you are currently registered with including that which is temporary)

Park House Medical Centre

Peacock Practice

Plains View Surgery

Trentside Medical Group

Unity Surgery

West Oak Surgery

Westdale Lane Surgery

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* 4. If you had any difficulties making an appointment, what was this due to

Availability of the GP you wanted to see

Getting through on the telephone

No appointments available on line

Availability of appointments in general

Time was not suitable for your caring / parental responsibilities

Appointment that was offered to you was not timely enough for your concern (i.e. urgent appointment required but unable to get appointment within the next few days)

Other (please specify)

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* 5. Since the temporary closure of The Willows Medical Practice, how has that affected access at your practice

More difficult to get an appointment

No difference

Easier to get an appointment

Comments

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* 6. If you were unable to gain access to your GP surgery where would/did you go to seek advice

Local pharmacy

Call 111

A&E - QMC

Urgent Care Centre

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* 7. Are you aware that you can make appointments and order repeat prescriptions on line

Yes (Please go to question 8)

No (Please go to question 9)

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* 8. If you have answered yes to question 7, do you make appointments and order repeat prescriptions on line

Yes

If no, please provide further information

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* 9. How long have you been registered with your practice

Temporarily registered following the temporary closure of The Willows Medical Practice

Less than a year

Less than 5 years

Less than 10 years

More than 10 years

Cannot remember

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* 10. Do you feel getting to your GP surgery/practice is accessible and easy

Yes

If no, please provide further information

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* 11. How far do you currently travel to get to your GP surgery / practice

Less than 1 mile

Less than 2-3 miles

Less than 4-5 miles

Less than 6-10 miles

Greater than 10 miles

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* 12. How do you currently travel to your GP surgery / practice

Walk

Drive myself by car

By bus

By taxi

Taken by my carer / family/friend in car

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* 13. Please place in order those that are most important to you when accessing your GP surgery

	1 - Not important	2	3	4	5 - Most Important
Having the option to book in advance to support management of my long term condition(s)	Having the option to book in advance to support management of my long term condition(s) 1 - Not important	Having the option to book in advance to support management of my long term condition(s) 2	Having the option to book in advance to support management of my long term condition(s) 3	Having the option to book in advance to support management of my long term condition(s) 4	Having the option to book in advance to support management of my long term condition(s) 5 - Most Important
Being able to book a same day appointment for urgent concerns	Being able to book a same day appointment for urgent concerns 1 - Not important	Being able to book a same day appointment for urgent concerns 2	Being able to book a same day appointment for urgent concerns 3	Being able to book a same day appointment for urgent concerns 4	Being able to book a same day appointment for urgent concerns 5 - Most Important
Being able to see the same named doctor/nurse	Being able to see the same named doctor/nurse 1 - Not important	Being able to see the same named doctor/nurse 2	Being able to see the same named doctor/nurse 3	Being able to see the same named doctor/nurse 4	Being able to see the same named doctor/nurse 5 - Most Important
Option for a telephone conversation with my GP/nurse	Option for a telephone conversation with my GP/nurse 1 - Not important	Option for a telephone conversation with my GP/nurse 2	Option for a telephone conversation with my GP/nurse 3	Option for a telephone conversation with my GP/nurse 4	Option for a telephone conversation with my GP/nurse 5 - Most Important
Option to access results over the telephone with my GP/nurse	Option to access results over the telephone with my GP/nurse 1 - Not important	Option to access results over the telephone with my GP/nurse 2	Option to access results over the telephone with my GP/nurse 3	Option to access results over the telephone with my GP/nurse 4	Option to access results over the telephone with my GP/nurse 5 - Most Important

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* 14. Are you happy with the current level of access at your practice

Yes

If no, please provide further information

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* 15. Please add any further comments in the box below

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* 16. Gender

Male

Female

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* 17. Is your gender the same as the gender you were originally assigned at birth

Yes

Prefer not to say

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* 18. Ethnic Origin

White, British

White, Irish

Any other White background (including Traveller)

Mixed, White & Black Caribbean

Mixed, White & Black African

Mixed, White & Asian

Other mixed

Asian/Asian British, Indian

Asian/Asian British, Pakistani

Asian/Asian British, Bangladeshi

Asian/Asian British, Other Asian

Black or Black British, Africa

Black or Black British, Caribbean

Black or Black British, Other Black

Other ethnic group, Chinese

Other ethnic group

Other (please specify)

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* 19. Age

0-17 years

18 -30 years

31 -65 years

65 years and over

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* 20. Do you consider yourself to have a disability or long term condition

Yes

Prefer not to say

If yes, please specify

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* 21. Sexual Orientation

Heterosexual

Gay

Lesbian

Bisexual

Prefer not to say

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* 22. Religion or Belief

No religion

Bahai

Christian

Jain

Jewish

Hindu

Muslim

Sikh

Prefer not to say

Other (please specify)

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* 23. Marital/Civil Partnership Status

Single

Married

Civil Partnership

Divorced

Separated

Widowed

Prefer not to say

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* 24. Are you currently pregnant

Yes

N/A

Prefer not to say