* 1. How was your initial experience with the phone call to Banister's? (Scale of 1-5: 1 being Very Dissatisfied and 5 being Very Satisfied)

* 2. How responsive, attentive, and understanding to your needs was the Service Technician? (Scale 1-5: 1 being Not At All Responsive and 5 being Very Responsive)

* 3. What degree of confidence did you have in the knowledge/professionalism of the technician(s)? (Scale of 1-5: 1 being Not at All and 5 being Very Confident)

* 4. Overall, how would you rate the cleanliness of the technician(s) and how clean they left the worksite while they worked and when they finished? (Scale 1-5: 1 being Not at All and 5 being Very Clean)

* 5. Overall, how satisfied are you with the service you received from Banister's? (Scale 1-5: 1 being Very Dissatisfied and 5 being Very Satisfied) 

* 6. How fair did you feel the pricing was? (Scale 1-5: 1 being Not at All and 5 being Very Fair)

* 7. How likely are to recommend our services to others? (Scale 1-5: 1 being Not at All Likely and 5 Very Likely)

* 8. Which of the following fits your age group? 

* 9. Full Name (Optional)

* 10. Additional Comments -

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