Customer Satisfaction Feedback Form

Welcome to Gainesville Regional Airport's Customer Satisfaction Feedback Form. Please tell us about your experience so that we may continue to build a strong asset for the entire community.

* 1. Using the following scale with A being exceptional and F as failing, rate the following attributes during your visit to GNV. Select NA if the item does Not Apply.

  A B C Average D F N/A or Do not remember
Overall satisfaction with GNV
Directional signage on roadways
Signage in airport terminal
Cleanliness of the terminal
Cleanliness of the restroom
Image of the terminal exterior
Image of the terminal interior
Comfort of the terminal facility

* 2. Using the following scale with A being exceptional and F as failing, rate the following attributes during your visit to GNV. Select NA if the item does Not Apply.

  A B C Average D F N/A
Courtesy of airline agent(s)
Courtesy of TSA agents
Courtesy of car rental agent
Courtesy of custodial staff
Courtesy of other airport employee

* 3. Using the following scale with A being exceptional and F as failing, rate the following attributes during your visit to GNV. Select NA if the item does Not Apply.

  A B C Average D F N/A
Courtesy of curb security attendant
Courtesy of parking booth attendant
Cleanliness of parking lot
Lighting of parking lot
Courtesy of taxi driver
Cleanliness of taxi

* 5. If you visited FlyGainesville.com, how easy was it to find the information you needed?

* 6. Was there information that you did not find? Please Explain.

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