Ashland Home Net Customer Satisfaction Survey 2016

Thank you for being a fantastic and loyal customer of Ashland Home Net.

We are a small, locally owned business and although we have grown into the largest Internet Service Provider in Ashland we still want to improve and add services you need or want.  We know we compete against a multi-billion dollar corporation everyday to get and keep your business. We are humbled by our success and know it's because of your commitment to community. Thank you.

Please take a few minutes and answer this survey. We appreciate your time and will use the information to make informed decisions about your service. We keep your responses confidential and private but we will report an aggregate of the data back when we are done. It's important to us to be as transparent as possible.
1.Please tell us a little about you.
2.When did you move to Ashland?
3.When did you become a customer of Ashland Home Net?
4.What Monthly Services of ours do you use?
5.What Occasional Services of ours do you use?
6.
On a scale of 0 to 10,
How likely is it that you would recommend Ashland Home Net to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
7.How many people in your household of the following age groups
How Many?
Under 18
18 - 25
26 - 40
41 - 50
51 - 60
61 - 70
71 - 80
80 +
8.Please rate the following in importance to you to continue to do business with us
Most Important Reason
Important
Not Important to Me
Amazing Customer Service
We Offer The Fastest Internet in Southern Oregon
Online Bill Pay
We Sponsor Local Events & Non-Profits
We are Locally Owned
Our Rates are Competitive 
9.What Speed is your Internet?
10.How would you rate your internet speed?
11.Are there services or features you wish we had?
12.How Many Devices are in your Home?
Count
Tube TV
HD TV
Desktop Computer
Laptop
Tablet
Smart Phone
Land Line Phone
13.What Streaming Services do you use?
14.Where do you get your TV service from?
15.How important are the following types of channels to you?
Not Very Important
Important 
Very Important
Sports
Documentary 
Local Content
Old Movies
Old TV Shows
Premium (HBO, Cinemax, Starz)
16.What are your favorite sports to watch?
17.We exclusively offer PAC-12 on Cable TV in Southern Oregon. Is this important to you?
18.What is the most important thing we can be working on right now?
19.Any other Comments or Questions?
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