Ashland Home Net Customer Satisfaction Survey 2016

Thank you for being a fantastic and loyal customer of Ashland Home Net.

We are a small, locally owned business and although we have grown into the largest Internet Service Provider in Ashland we still want to improve and add services you need or want. We know we compete against a multi-billion dollar corporation everyday to get and keep your business. We are humbled by our success and know it's because of your commitment to community. Thank you.

Please take a few minutes and answer this survey. We appreciate your time and will use the information to make informed decisions about your service. We keep your responses confidential and private but we will report an aggregate of the data back when we are done. It's important to us to be as transparent as possible.

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* 1. Please tell us a little about you.

Name

Email Address

Phone Number

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* 2. When did you move to Ashland?

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* 3. When did you become a customer of Ashland Home Net?

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* 4. What Monthly Services of ours do you use?

Cable TV

High Speed Internet

Internet Phone

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* 5. What Occasional Services of ours do you use?

Computer Repair

On Site Customer Service

Training

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* 6. How likely is it that you would recommend Ashland Home Net to a friend or colleague?

Not at all likely

Extremely likely

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* 7. How many people in your household of the following age groups

	How Many?
Under 18	Under 18 How Many? menu
18 - 25	18 - 25 How Many? menu
26 - 40	26 - 40 How Many? menu
41 - 50	41 - 50 How Many? menu
51 - 60	51 - 60 How Many? menu
61 - 70	61 - 70 How Many? menu
71 - 80	71 - 80 How Many? menu
80 +	80 + How Many? menu

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* 8. Please rate the following in importance to you to continue to do business with us

	Most Important Reason	Important	Not Important to Me
Amazing Customer Service	Amazing Customer Service Most Important Reason	Amazing Customer Service Important	Amazing Customer Service Not Important to Me
We Offer The Fastest Internet in Southern Oregon	We Offer The Fastest Internet in Southern Oregon Most Important Reason	We Offer The Fastest Internet in Southern Oregon Important	We Offer The Fastest Internet in Southern Oregon Not Important to Me
Online Bill Pay	Online Bill Pay Most Important Reason	Online Bill Pay Important	Online Bill Pay Not Important to Me
We Sponsor Local Events & Non-Profits	We Sponsor Local Events & Non-Profits Most Important Reason	We Sponsor Local Events & Non-Profits Important	We Sponsor Local Events & Non-Profits Not Important to Me
We are Locally Owned	We are Locally Owned Most Important Reason	We are Locally Owned Important	We are Locally Owned Not Important to Me
Our Rates are Competitive	Our Rates are Competitive Most Important Reason	Our Rates are Competitive Important	Our Rates are Competitive Not Important to Me

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* 9. What Speed is your Internet?

30 Mbps

60 Mbps

90 Mbps

120 Mbps

Less than 30 Mbps

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* 10. How would you rate your internet speed?

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* 11. Are there services or features you wish we had?

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* 12. How Many Devices are in your Home?

	Count
Tube TV	Tube TV Count menu
HD TV	HD TV Count menu
Desktop Computer	Desktop Computer Count menu
Laptop	Laptop Count menu
Tablet	Tablet Count menu
Smart Phone	Smart Phone Count menu
Land Line Phone	Land Line Phone Count menu

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* 13. What Streaming Services do you use?

NetFlix

Amazon Prime

Hulu

Apple TV

TV Everywhere

Other (please specify)

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* 14. Where do you get your TV service from?

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* 15. How important are the following types of channels to you?

	Not Very Important	Important	Very Important
Sports	Sports Not Very Important	Sports Important	Sports Very Important
Documentary	Documentary Not Very Important	Documentary Important	Documentary Very Important
Local Content	Local Content Not Very Important	Local Content Important	Local Content Very Important
Old Movies	Old Movies Not Very Important	Old Movies Important	Old Movies Very Important
Old TV Shows	Old TV Shows Not Very Important	Old TV Shows Important	Old TV Shows Very Important
Premium (HBO, Cinemax, Starz)	Premium (HBO, Cinemax, Starz) Not Very Important	Premium (HBO, Cinemax, Starz) Important	Premium (HBO, Cinemax, Starz) Very Important

Other (please specify)

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* 16. What are your favorite sports to watch?

Football

Soccer

Tennis

Olympics

Baseball

All Sports

No Sports

College

Professional

Other (please specify)

Ashland Home Net Customer Satisfaction Survey 2016

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* 1. Please tell us a little about you.

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* 2. When did you move to Ashland?

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* 3. When did you become a customer of Ashland Home Net?

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* 4. What Monthly Services of ours do you use?

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* 5. What Occasional Services of ours do you use?

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* 6. How likely is it that you would recommend Ashland Home Net to a friend or colleague?

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* 7. How many people in your household of the following age groups

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* 8. Please rate the following in importance to you to continue to do business with us

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* 9. What Speed is your Internet?

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* 10. How would you rate your internet speed?

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* 11. Are there services or features you wish we had?

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* 12. How Many Devices are in your Home?

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* 13. What Streaming Services do you use?

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* 14. Where do you get your TV service from?

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* 15. How important are the following types of channels to you?

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* 16. What are your favorite sports to watch?

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* 17. We exclusively offer PAC-12 on Cable TV in Southern Oregon. Is this important to you?

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* 18. What is the most important thing we can be working on right now?

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* 19. Any other Comments or Questions?