Thank you for being a fantastic and loyal customer of Ashland Home Net.

We are a small, locally owned business and although we have grown into the largest Internet Service Provider in Ashland we still want to improve and add services you need or want.  We know we compete against a multi-billion dollar corporation everyday to get and keep your business. We are humbled by our success and know it's because of your commitment to community. Thank you.

Please take a few minutes and answer this survey. We appreciate your time and will use the information to make informed decisions about your service. We keep your responses confidential and private but we will report an aggregate of the data back when we are done. It's important to us to be as transparent as possible.

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* 1. Please tell us a little about you.

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* 2. When did you move to Ashland?

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* 3. When did you become a customer of Ashland Home Net?

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* 4. What Monthly Services of ours do you use?

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* 5. What Occasional Services of ours do you use?

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* 6. How likely is it that you would recommend Ashland Home Net to a friend or colleague?

Not at all likely
Extremely likely

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* 8. Please rate the following in importance to you to continue to do business with us

  Most Important Reason Important Not Important to Me
Amazing Customer Service
We Offer The Fastest Internet in Southern Oregon
Online Bill Pay
We Sponsor Local Events & Non-Profits
We are Locally Owned
Our Rates are Competitive 

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* 9. What Speed is your Internet?

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* 10. How would you rate your internet speed?

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* 11. Are there services or features you wish we had?

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* 13. What Streaming Services do you use?

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* 15. How important are the following types of channels to you?

  Not Very Important Important  Very Important
Sports
Documentary 
Local Content
Old Movies
Old TV Shows
Premium (HBO, Cinemax, Starz)

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* 16. What are your favorite sports to watch?

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* 18. What is the most important thing we can be working on right now?

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* 19. Any other Comments or Questions?

 
50% of survey complete.

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