CC/HL

Health Literacy Champions
We need your input to identify a Champion for Cultural Competence and Health Literacy!
FLPPS is interested in knowing if there are Cultural Competence and Health Literacy Champions within your organization. As we work towards eliminating disparities and creating an environment where our members can enjoy equitable outcomes, we need to create avenues for individuals who are interested in, willing, have the passion and experience (lived or formal) to infuse CCHL principles into the work we do. From time to time we will reach out to individuals identified as champions of CCHL to serve on Regional and Central Office committees providing input to us as we develop and roll out our initiatives.

Champions for Cultural Competence and Health Literacy are individuals who, through big and small ways, influence others with their passion for eliminating inequities of care. While they have a formal leadership role in the organization, it is their “personal power”, i.e. their knowledge and ability to develop relationships with others, that makes things happen. They are people with charisma, intelligence, creativity, integrity and other positive qualities that draw people to them and influence group behavior. They are admired, respected, and trusted. They are change agents and advocates. They are known for their personal expertise in a wide variety of areas and ability to listen to others to solve problems. Please review the cultural competence and health literacy champion position description below for more information.

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* 1. Organization Name

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* 2. Your contact information

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* 3. Please identify the staff you recommend to be the CC/HL Champion for your Organization. In your response please consider the following:
1- A person you would want on your team to get things done
2- A person who is enjoys about learning about cultures different from their own
3- A person who is respected by the team because they are self­-confident, has passion, and will "do the right thing" in a difficult situation
4- A person who will "go the extra mile" to find out about resources and services in the community that are culturally appropriate for your patients/consumers.

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* 4. Does your organization have Cultural Competency and or Health Literacy training/education ?
Please select all that apply to your organization.

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* 5. Does your organization have? Cultural Competency and or Health Literacy policies and or procedures/protocols

Position Description
Cultural Competence and Health Literacy Champion


The role of the Cultural Competence and Health Literacy Champion is a complex one. The Champion has a formal leadership role within the organization. The Champion understands and is committed to the Cultural Competence (CC) and Health Literacy (HL) goals and vision of the organization and is able to communicate that clearly with others. The Champion also understands the business imperatives for having a culturally and linguistically competent organization. The Champion is a representative for the leadership of the organization and exemplifies their commitment to making changes that will result in equitable health outcomes. The Champion is also a role model for providing culturally competent care. They “walk the walk” and “talk the talk.” They demonstrate and educate others about the principles of valuing diversity, respecting individual differences, and work to develop and institutionalize cultural and linguistic knowledge.

The Champion is charged with driving positive change in the organization. They overcome obstacles with creativity and resourcefulness; they persist in the cultural competence and health literacy mission. The Champion is charged with being a spokesperson for health equity concerns and is a passionate advocate that raises awareness for support and promotion of anti‐discriminatory practices and strives to improve inclusiveness and understanding. The Champion consistently demonstrates and influences those around them to embrace and practice values such as respect and cultural humility in all interactions. The Champion negotiates all aspects of guiding change within the organization and with stakeholders, with passion and poise knowing that they are leading the charge to achieve the mission of providing appropriate and equitable care for all.

Standards: The Cultural Competence and Health Literacy Champion will adhere to all professional standards of care including confidentiality regulations, HIPPA, data security, and professional conduct.

Qualifications: The Champion is a skilled leader with three or more years of experience working in the organization. They are currently in a leadership role in the organization and are eager to take on the role of Cultural Competence and Health Literacy Champion. They must have superior professional qualifications for their current job and are highly respected for their professional skills and ability to innovate. The ideal candidate possesses strong negotiation, communication and collaboration skills. They must have a demonstrated ability to work effectively with teams.
Qualities of a Cultural Competence and Health Literacy Champion:

1. DESIRE‐ Desire to improve the FLPPS system of care to ensure that culturally and linguistically appropriate services are provided and result in eliminating disparities in health outcomes.

2. CLEAR VISION – Ability to see what can be accomplished and share that vision with passion.

3. CHANGE AGENT – Ability to help an organization transform itself by focusing on such matters as organizational effectiveness, improvement and development. This individual can be also from outside the organization.

4. PATIENT – They are patient yet persistent ‐ they understand that change takes time.
5. COURAGE‐ They possess internal belief in the importance of the work that enables them to overcome any obstacle and not succumb to discouragement.

6. COOPERATION‐ Ability to work as a member of a team and foster collaboration and cooperation among diverse stakeholders; they are extremely approachable.

7. COMMUNICATION SKILLS –Ability to influence others without power, to communicate persuasively, to coach others, and to listen respectfully to the communication of others.

8. ASK TOUGH QUESTIONS ‐ Help people think rather than telling them what to do.

9. RELIABILITY‐ The drive to perform every duty in a sincere and reliable fashion that fosters the trust and confidence of others.

10. CONFIDENCE‐ Confidence is not complacency ‐ it is that feeling that with the proper effort goals will be achieved. Confidence comes from understanding the importance of the work, having training and expertise to share with others, and self‐ knowledge.

11. DISCIPLINE‐ Discipline includes possessing a strong work ethic, having desire to take on challenges, and continually strive to improve performance. It is the ability to remain calm and focused in difficult situations and to put in extra effort, when needed, to accomplish goals.

12. EFFORT‐ It takes tremendous effort on a daily basis to be a champion. It can’t be a sometime thing. Level of effort greatly affects level of success.

13. COMMITMENT ‐ There is no way to achieve change within an organization without a high level of personal commitment on the part of leadership and the Champion. This commitment is seen in the passion one has for the work and the willingness to persevere in difficult circumstances.

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