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* 1. Please tell us your complaint reference number or the date you lodge your complaint.

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* 2. How easy did you find it to make your complaint?

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* 3. When you made your complaint was the process made clear to you?

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* 4. Did we meet your expectations, responding when we said we would?

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* 5. Were you satisfied with the attitude and behaviour of the staff handling your complaint?

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* 6. Overall, how satisfied where you with the way your complaint was dealt with?

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* 7. What could be done to improve the experience?

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