Cable Television Survey Question Title * 1. In which City or Town and on what street or road do you live? (This may help us identify any areas with shared problems in common.) Question Title * 2. If Breezeline brought service to your area, which services would you subscribe to? Cable TV High-Speed Internet Voice (telephone) No services Question Title * 3. If you have requested service at your address, but it was not provided, what was the reason? Cable Company declined to provide service because the address was too remote from the existing cable TV system Cost of paying Cable Company to extend the service was too high The programming offered was not appealing The monthly price for the services offered was too high N/A Other (please specify) Question Title * 4. Would you consider paying part of the cost of extending the cable TV system to your address (amount TBD)? Yes No Question Title * 5. If you recently requested new cable TV service (or re-started cable TV service) from Breezeline, were you required to also purchase another service from Breezeline, such as phone or internet service, that you did not want, in order to get cable TV? If so, what service? Question Title * 6. If you are a Breezeline cable TV subscriber, to which Breezeline services do you currently subscribe? Cable TV High-Speed Internet Voice (telephone) I am not a subscriber Question Title * 7. If you are a Breezeline cable TV subscriber, please identify any problems you have encountered with Breezeline cable TV services: Installation took longer than 15 days Poor reception or picture quality Difficulty in getting a service problem solved in a timely matter Delayed or fruitless in-house service calls Extended service interruptions during prime viewing hours Equipment malfunctions Difficulty in exchanging/swapping out faulty equipment I am not a subscriber Question Title * 8. If you are a Breezeline cable TV subscriber, have you reached out to Breezeline about service problems via telephone? If so, please answer the following questions: How many times in the past three years did you call? Was you call answered promptly (waiting time 30 seconds or less)? How many times were your calls answered after more than 30 seconds? If your call was placed on hold, how long did you wait on hold before a person assisted you? If you left a message on an answering service, was the call returned during the next business day by a cable TV company representative? (please specify) Question Title * 9. If you are a Breezeline cable TV subscriber, have you ever contacted Breezeline about a service problem via email or US mail? If yes, how long before you received a response from a cable company representative? Question Title * 10. If you are a Breezeline cable TV subscriber, are you generally satisfied with your Breezeline cable TV service?, if not satisfied why not? Done