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2024 Customer Satisfaction Survey
Community Action Partnership of Middle Alabama
Your opinion is important to us. Please take a few minutes to complete this survey. Thank you.
OK
1.
Date
Date / Time
Date
January
February
March
April
May
June
July
August
September
October
November
December
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
Su
Sunday
Mo
Monday
Tu
Tuesday
We
Wednesday
Th
Thursday
Fr
Friday
Sa
Saturday
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
2.
What county do you live in?
Autauga
Chilton
Elmore
Shelby
3.
Did you receive help today?
Yes
No
4.
If you weren't able to receive help, why?
Did not have correct information
Over income limit
No funds available
5.
Did you have an appointment scheduled before you received services?
Yes
No
6.
If yes, what method did you use?
CAPMA Website
Automated Phone System
Called local office
Visited local office
7.
What services were you inquiring about?
Energy Assistance
Rental Assistance
GED Program
Food Assistance
Water Assistance
Other
8.
Did you use the LITT System to submit an application?
Yes
No
9.
If yes, please rate your experience using the Litt system
Excellent: Able to navigate the website with ease/ upload documents
Very Good: Able to navigate website with little / no assistance
Good: Average experience navigating website/ uploading documents
Weak: Found the website difficult to navigate/ upload documents
Poor: Unable to submit application/ found the website difficult to navigate
10.
Please use the following scale for the next questions
Poor
Fair
Average
Good
Excellent
How would you rate our customer service?
Poor
Fair
Average
Good
Excellent
How would you rate your experience with your intake worker?
Poor
Fair
Average
Good
Excellent