2024 Customer Satisfaction Survey Community Action Partnership of Middle Alabama Your opinion is important to us. Please take a few minutes to complete this survey. Thank you. OK Question Title * 1. Date Date / Time Date OK Question Title * 2. What county do you live in? Autauga Chilton Elmore Shelby OK Question Title * 3. Did you receive help today? Yes No OK Question Title * 4. If you weren't able to receive help, why? Did not have correct information Over income limit No funds available OK Question Title * 5. Did you have an appointment scheduled before you received services? Yes No OK Question Title * 6. If yes, what method did you use? CAPMA Website Automated Phone System Called local office Visited local office OK Question Title * 7. What services were you inquiring about? Energy Assistance Rental Assistance GED Program Food Assistance Water Assistance Other OK Question Title * 8. Did you use the LITT System to submit an application? Yes No OK Question Title * 9. If yes, please rate your experience using the Litt system Excellent: Able to navigate the website with ease/ upload documents Very Good: Able to navigate website with little / no assistance Good: Average experience navigating website/ uploading documents Weak: Found the website difficult to navigate/ upload documents Poor: Unable to submit application/ found the website difficult to navigate OK Question Title * 10. Please use the following scale for the next questions Poor Fair Average Good Excellent How would you rate our customer service? How would you rate our customer service? Poor How would you rate our customer service? Fair How would you rate our customer service? Average How would you rate our customer service? Good How would you rate our customer service? Excellent How would you rate your experience with your intake worker? How would you rate your experience with your intake worker? Poor How would you rate your experience with your intake worker? Fair How would you rate your experience with your intake worker? Average How would you rate your experience with your intake worker? Good How would you rate your experience with your intake worker? Excellent OK DONE