Member Feedback Survey: Strategic Planning 2025

From Your Leadership Team

Here at Choice One Community Credit Union, you’re more than just a member, you’re part of our family. As we look ahead and plan for the future, your voice is incredibly important to us.

We’d be grateful if you could take about 5-8 minutes (perhaps a few minutes more if you've recently applied for different types of loans) to share your experiences and ideas in this short survey. Your honest feedback will directly help us improve our products, services, technology, and how we support our community, ensuring we continue to be the best financial partner for you.

As a special thank you for your valuable time, when you complete the survey by June 19th, 2025, you'll be automatically entered into our prize drawing!* You could win:

Our Grand Prize: A $250 Visa® Gift Card!
Or one of four $50 Gift Certificates to fantastic local Luzerne County businesses!
Your individual responses are confidential and will be used to guide our strategic decisions.

Thanks so much for being a valued part of Choice One and for helping us grow together!

Warmly,

The Team at Choice One Community Credit Union

*Participants must be 18 years or older to enter. The entry deadline is Thursday, June 19, 2025 at 5:00 PM ET.
Five winners will be selected at random on Friday, June 20, 2025 at 12:00 PM ET.
To be eligible, you must:
✅ Submit your completed survey by the deadline
✅ Provide valid contact information at the time of submission
Good luck and thank you for helping us build a better Choice One! 🎉

We'll start with a couple of general questions about your experience:

Question Title

* 1. Overall, how satisfied are you with Choice One Community Credit Union?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Question Title

* 2. How likely are you to recommend Choice One Community Credit Union to friends, family, or colleagues in Luzerne, Lackawanna, or Wyoming Counties?

	1	2	3	4	5	6	7	8	9	10
(1 = Not at all likely, 10 = Extremely likely)	(1 = Not at all likely, 10 = Extremely likely) 1	(1 = Not at all likely, 10 = Extremely likely) 2	(1 = Not at all likely, 10 = Extremely likely) 3	(1 = Not at all likely, 10 = Extremely likely) 4	(1 = Not at all likely, 10 = Extremely likely) 5	(1 = Not at all likely, 10 = Extremely likely) 6	(1 = Not at all likely, 10 = Extremely likely) 7	(1 = Not at all likely, 10 = Extremely likely) 8	(1 = Not at all likely, 10 = Extremely likely) 9	(1 = Not at all likely, 10 = Extremely likely) 10

Now, let's talk about the products and services you use, or might find helpful:

Question Title

* 3. Which of the following Choice One accounts and services do you currently use? (Select all that apply)

Checking Account

Savings Account (e.g., Regular, Club, Youth, Money Market)

Certificate or IRA

Auto Loan

Personal Loan or Line of Credit

Home Equity Loan or Line of Credit

Mortgage Solution (through our partner First Heritage)

Student Loan Solution (through our partner Sallie Mae)

Choice One Visa® Credit Card

Online Banking

Mobile Banking App

Zelle® for sending/receiving money

CardHub® for managing your cards

In-branch services (teller transactions, consultations, etc.)

I am a new member and still exploring

Other (please specify)

Question Title

* 4. Thinking about your primary Choice One Checking Account, how satisfied are you with its features and benefits (like Debit Card rewards, low fees, etc.)?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Question Title

* 5. When it comes to borrowing money (like for a car, home improvement, or personal needs), what’s most important to you? (Please choose up to THREE)

Lowest possible interest rate

Easy and fast online application process

Flexible repayment terms

Knowledgeable staff to guide me

Options for various credit situations

Getting a quick decision

Local decision-making and servicing

Now, a couple of quick questions about any recent loan application experiences:

Question Title

* 6. In the past 12 months, have you applied for any new loan or line of credit with Choice One, or through our mortgage partner? Please select the option that best describes your experience:

Yes, an Auto Loan, Personal Loan/Line of Credit, or Home Equity Loan/Line of Credit (these are primarily handled directly by Choice One staff)

Yes, a Mortgage Solution (this is facilitated by Choice One with our partner, First Heritage)

Yes, I've applied for both types listed above in the past 12 months.

No, I have not applied for any new loan or line of credit in the past 12 months