Terre Haute Transit Ridership Survey

The purpose of this survey, which is being conducted by the Metropolitan Planning Organization on behalf of the Terre Haute Utility, is to collect customer feedback regarding Transit Services, Operations, and Special Needs. Collected information will be evaluated to identify opportunities to improve service and customer satisfaction.

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* 1. Please tell us the Zip Codes of your Terre Haute residence.

47802

47803

47804

47805

47807

47809

47885

47834

Other

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* 2. Gender

Male

Female

Other

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* 3. What is your race or ethnicity?

Asian

Black or African American

Hispanic or Latino

Middle Eastern or North African

Multiracial or Multiethnic

Native American or Alaska Native

Native Hawaiian or other Pacific Islander

White

Another race or ethnicity, please describe below

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* 4. Age Group

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 5. How many cars or other motor vehicles are available for you to use?

3 or more

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* 6. Do you own or rent the place you currently live?

Own

Rent

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* 7. Are you aware of the transit services provided by Rides Mass Transit?

Yes

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* 8. Are you aware that Thrive West Central provides Rural Public Transportation Services?

Yes

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* 9. What is your approximate average household income?

$0-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000+

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* 10. Compared to one year ago, do you ride the bus... (Please choose one)

More often?

Less often?

The same?

Did not ride a year ago.

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* 11. Please rate each of the following areas relating to your experience using transit services.

	Poor	Marginal	Satisfactory	Excellent	Outstanding
Cleanliness	Cleanliness Poor	Cleanliness Marginal	Cleanliness Satisfactory	Cleanliness Excellent	Cleanliness Outstanding
On-Time	On-Time Poor	On-Time Marginal	On-Time Satisfactory	On-Time Excellent	On-Time Outstanding
Helpfulness of Staff	Helpfulness of Staff Poor	Helpfulness of Staff Marginal	Helpfulness of Staff Satisfactory	Helpfulness of Staff Excellent	Helpfulness of Staff Outstanding
Safety	Safety Poor	Safety Marginal	Safety Satisfactory	Safety Excellent	Safety Outstanding
Drivers Courtesy	Drivers Courtesy Poor	Drivers Courtesy Marginal	Drivers Courtesy Satisfactory	Drivers Courtesy Excellent	Drivers Courtesy Outstanding

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* 12. What is the primary purpose of your bus trips?

Work

Shopping

School

Business

Medical

Social

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* 13. Please tell us which "Day Route" you use the most (Please choose one)

E Wabash

Southeast/Southside

Plaza North

North 19th

South 7th

Honey Creek

Campus

Ivy Tech

ADA

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* 14. Please tell us which "Night Route" you use the most. (Please choose one)

Not Applicable

South 7th

Northeast

ADA

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* 15. How much does it typically cost you to ride per trip?

¢0.85

$1.75

$2.25 ADA

$21.00 14 Ride Ticket

$45.00 Monthly Pass

$27.00 14 Ride Ticket - ADA

Campus

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* 16. What time of day do you most often ride the bus?

Morning (6:15 - 9:15 am)

Mid-Morning (9:15 am - 12:15)

Afternoon (12:15 - 3:15 pm)

Evening (3:15 - 6:15 pm)

Late Evening (6:15 - 7:15 pm)

Night (7:15 - 10:00 pm)

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* 17. Do you ride the bus on Saturday?

Yes

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* 18. If you don't ride the bus on Saturday, please tell us why in the space below.

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* 19. Do you ride the bus in the evening after 6:00 PM

Yes

Terre Haute Transit Ridership Survey

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* 1. Please tell us the Zip Codes of your Terre Haute residence.

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* 2. Gender

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* 3. What is your race or ethnicity?

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* 4. Age Group

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* 5. How many cars or other motor vehicles are available for you to use?

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* 6. Do you own or rent the place you currently live?

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* 7. Are you aware of the transit services provided by Rides Mass Transit?

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* 8. Are you aware that Thrive West Central provides Rural Public Transportation Services?

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* 9. What is your approximate average household income?

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* 10. Compared to one year ago, do you ride the bus... (Please choose one)

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* 11. Please rate each of the following areas relating to your experience using transit services.

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* 12. What is the primary purpose of your bus trips?

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* 13. Please tell us which "Day Route" you use the most (Please choose one)

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* 14. Please tell us which "Night Route" you use the most. (Please choose one)

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* 15. How much does it typically cost you to ride per trip?

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* 16. What time of day do you most often ride the bus?

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* 17. Do you ride the bus on Saturday?

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* 18. If you don't ride the bus on Saturday, please tell us why in the space below.

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* 19. Do you ride the bus in the evening after 6:00 PM

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* 20. If you don't ride the bus in the evening, please tell us why in the space below.

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* 21. Please tell us what you think we could do to improve transit service and/or increase ridership in the space provided below.