Blackrock Clinic Pathology Satisfaction Survey 2022

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* 1. My profession is

Hospital Consultant

General Practitioner

Nurse

Administration

Other

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* 2. My workplace is

Blackrock Clinic Hospital

Blackrock Clinic Suite

External User

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* 3. Which statement best describes your use of the pathology service

Predominantly Haematology/Biochemistry/Immunology

Predominantly Blood Transfusion

Predominantly Microbiology

Predominantly Histology

All Pathology Departments

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* 4. Your use of the service

	Daily	Weekly	Monthly	Rarely	Never
How often do you use the pathology service?	How often do you use the pathology service? Daily	How often do you use the pathology service? Weekly	How often do you use the pathology service? Monthly	How often do you use the pathology service? Rarely	How often do you use the pathology service? Never
How often do you use the Pathology Website for general lab information?	How often do you use the Pathology Website for general lab information? Daily	How often do you use the Pathology Website for general lab information? Weekly	How often do you use the Pathology Website for general lab information? Monthly	How often do you use the Pathology Website for general lab information? Rarely	How often do you use the Pathology Website for general lab information? Never
How often do you use the Pathology Website for laboratory test information?	How often do you use the Pathology Website for laboratory test information? Daily	How often do you use the Pathology Website for laboratory test information? Weekly	How often do you use the Pathology Website for laboratory test information? Monthly	How often do you use the Pathology Website for laboratory test information? Rarely	How often do you use the Pathology Website for laboratory test information? Never

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* 5. Communication and availability of laboratory information

	Strongly agree	Agree	Neither agree of disagree	Disagree	Strongly disagree
Laboratory staff are contactable during routine hours	Laboratory staff are contactable during routine hours Strongly agree	Laboratory staff are contactable during routine hours Agree	Laboratory staff are contactable during routine hours Neither agree of disagree	Laboratory staff are contactable during routine hours Disagree	Laboratory staff are contactable during routine hours Strongly disagree
Laboratory staff are contactable outside of routine hours	Laboratory staff are contactable outside of routine hours Strongly agree	Laboratory staff are contactable outside of routine hours Agree	Laboratory staff are contactable outside of routine hours Neither agree of disagree	Laboratory staff are contactable outside of routine hours Disagree	Laboratory staff are contactable outside of routine hours Strongly disagree
Queries are answered adequately and promptly	Queries are answered adequately and promptly Strongly agree	Queries are answered adequately and promptly Agree	Queries are answered adequately and promptly Neither agree of disagree	Queries are answered adequately and promptly Disagree	Queries are answered adequately and promptly Strongly disagree
Consultant and clinical advice are readily available	Consultant and clinical advice are readily available Strongly agree	Consultant and clinical advice are readily available Agree	Consultant and clinical advice are readily available Neither agree of disagree	Consultant and clinical advice are readily available Disagree	Consultant and clinical advice are readily available Strongly disagree
Laboratory staff are helpful and courteous	Laboratory staff are helpful and courteous Strongly agree	Laboratory staff are helpful and courteous Agree	Laboratory staff are helpful and courteous Neither agree of disagree	Laboratory staff are helpful and courteous Disagree	Laboratory staff are helpful and courteous Strongly disagree
Complaints are resolved satisfactorily	Complaints are resolved satisfactorily Strongly agree	Complaints are resolved satisfactorily Agree	Complaints are resolved satisfactorily Neither agree of disagree	Complaints are resolved satisfactorily Disagree	Complaints are resolved satisfactorily Strongly disagree

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* 6. Which format of pathology reports do you review

Hardcopy reports

Softcopy reports via electronic view

Both hardcopy and softcopy

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* 7. Requests and reports

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
Request form is clear and meets requirements	Request form is clear and meets requirements Strongly agree	Request form is clear and meets requirements Agree	Request form is clear and meets requirements Neither agree or disagree	Request form is clear and meets requirements Disagree	Request form is clear and meets requirements Strongly disagree
The pathology test menu satisfies my requirements	The pathology test menu satisfies my requirements Strongly agree	The pathology test menu satisfies my requirements Agree	The pathology test menu satisfies my requirements Neither agree or disagree	The pathology test menu satisfies my requirements Disagree	The pathology test menu satisfies my requirements Strongly disagree
Pathology reports are clear and unambiguous	Pathology reports are clear and unambiguous Strongly agree	Pathology reports are clear and unambiguous Agree	Pathology reports are clear and unambiguous Neither agree or disagree	Pathology reports are clear and unambiguous Disagree	Pathology reports are clear and unambiguous Strongly disagree
Hardcopy reports are received in a timely manner	Hardcopy reports are received in a timely manner Strongly agree	Hardcopy reports are received in a timely manner Agree	Hardcopy reports are received in a timely manner Neither agree or disagree	Hardcopy reports are received in a timely manner Disagree	Hardcopy reports are received in a timely manner Strongly disagree
I would be happy to replace hardcopy reports for softcopy and electronic view	I would be happy to replace hardcopy reports for softcopy and electronic view Strongly agree	I would be happy to replace hardcopy reports for softcopy and electronic view Agree	I would be happy to replace hardcopy reports for softcopy and electronic view Neither agree or disagree	I would be happy to replace hardcopy reports for softcopy and electronic view Disagree	I would be happy to replace hardcopy reports for softcopy and electronic view Strongly disagree

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* 8. Service

	Excellent	Good	Average	Poor	Not applicable
How do you rate the overall pathology service	How do you rate the overall pathology service Excellent	How do you rate the overall pathology service Good	How do you rate the overall pathology service Average	How do you rate the overall pathology service Poor	How do you rate the overall pathology service Not applicable
How do you rate the phlebotomy service	How do you rate the phlebotomy service Excellent	How do you rate the phlebotomy service Good	How do you rate the phlebotomy service Average	How do you rate the phlebotomy service Poor	How do you rate the phlebotomy service Not applicable
How do you rate test turn around times	How do you rate test turn around times Excellent	How do you rate test turn around times Good	How do you rate test turn around times Average	How do you rate test turn around times Poor	How do you rate test turn around times Not applicable

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* 9. Please add any further comments or suggestions

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* 10. * Optional
Please provide contact details if you would like to be contacted by the laboratory in response to this survey

Name

Email Address

Phone Number

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* 1. My profession is

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* 2. My workplace is

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* 3. Which statement best describes your use of the pathology service

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* 4. Your use of the service

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* 5. Communication and availability of laboratory information

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* 6. Which format of pathology reports do you review

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* 7. Requests and reports

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* 8. Service

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* 9. Please add any further comments or suggestions

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* 10. * Optional Please provide contact details if you would like to be contacted by the laboratory in response to this survey

* 10. * Optional
Please provide contact details if you would like to be contacted by the laboratory in response to this survey