1.When I've Been Unsatisfied with a Product or Service I:

Stew about it and vent to friends

Contact the company and complain to them directly

2.When I'm upset, hurt, or annoyed with a loved one I:

Keep it to myself to not start a fight

Tell them how I feel about what they did

Vent to others about it but not to them directly

3.I know how to complain effectively to companies and people

Not at all

Somewhat

I know how but it's not worth the trouble

I get the result I want some of the time

I'm quite effective in getting a satisfying resolution

Not at all

Somewhat

I know how but it's not worth the trouble

I get the result I want some of the time

I'm quite effective in getting a satisfying resolution