In an effort to further improve our services, the City of Galesburg Inspection Division has created a customer satisfaction survey to learn how we can better serve the citizens of Galesburg. If you have recently received service from the Inspections Division, please take a moment to fill out the survey.  

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* 1. During your most recent interaction with the Inspections Division, you were a:

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* 2. What type of project did you submit for a plan review/permit?

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* 3. Did your proposal meet code requirements as it was originally submitted, or were revisions necessary?

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* 4. If revisions were necessary, were the plan review comments received by the Inspectors complete and easy to understand? 

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* 5. How long did it take to complete your permit process after formally submitting the application?

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* 6. Which method did you use to request your inspection? 

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* 7. How long after you scheduled your inspection did you receive your inspection? 

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* 8. Was the Inspector prompt?

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* 9. Did the inspector explain any violations found, and why they need to be corrected? 

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* 10. Did the Inspector make recommendations to help you meet the requirements of the code? 

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* 11. Rate the Administrative and Counter Staff:

  Strongly Disagree Disagree Neutral  Agree Strongly Agree N/A
Staff was courteous
Staff was professional
Staff was helpful in answering questions

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* 12. Rate the Inspections Services:

  Strongly Disagree Disagree Neutral  Agree Strongly Agree N/A
Staff was courteous and helpful
Staff was professional
Staff was knowledgeable
Staff explained the plan review process
Staff gave clear and understandable inspection comments
Staff explained code requirements clearly
Your questions were answered in a clear & concise manner

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* 13. How helpful was the Inspection Division website and/or Handouts provided?

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* 14. Please identify the Inspection Division Strength's:

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* 15. Please identify area in need of improvement or suggestions? 

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* 16. Would you like to be contacted by someone in the Inspection Division (optional)? 

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* 17. If you answered yes to question #16, please provide your contact information

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