Ventura Family YMCA Member Experience Survey 2024

Thank you for taking the time to submit this short (11 question) member survey. We will review the results with our local staff team and board for improvement. The survey is anonymous, however if you would like to win the $100 Amazon gift card, please submit your name and email.

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Diversity of group exercise classes (i.e. yoga, cycle)	Diversity of group exercise classes (i.e. yoga, cycle) Very Satisfied	Diversity of group exercise classes (i.e. yoga, cycle) Satisfied	Diversity of group exercise classes (i.e. yoga, cycle) Neutral	Diversity of group exercise classes (i.e. yoga, cycle) Unsatisfied	Diversity of group exercise classes (i.e. yoga, cycle) Very Unsatisfied	Diversity of group exercise classes (i.e. yoga, cycle) N/A
Diversity of program offerings (i.e. youth swim lessons, adult sports)	Diversity of program offerings (i.e. youth swim lessons, adult sports) Very Satisfied	Diversity of program offerings (i.e. youth swim lessons, adult sports) Satisfied	Diversity of program offerings (i.e. youth swim lessons, adult sports) Neutral	Diversity of program offerings (i.e. youth swim lessons, adult sports) Unsatisfied	Diversity of program offerings (i.e. youth swim lessons, adult sports) Very Unsatisfied	Diversity of program offerings (i.e. youth swim lessons, adult sports) N/A
Quality of class and program offerings	Quality of class and program offerings Very Satisfied	Quality of class and program offerings Satisfied	Quality of class and program offerings Neutral	Quality of class and program offerings Unsatisfied	Quality of class and program offerings Very Unsatisfied	Quality of class and program offerings N/A
Value for the money	Value for the money Very Satisfied	Value for the money Satisfied	Value for the money Neutral	Value for the money Unsatisfied	Value for the money Very Unsatisfied	Value for the money N/A
Access to YMCA 360, on-demand classes and programs	Access to YMCA 360, on-demand classes and programs Very Satisfied	Access to YMCA 360, on-demand classes and programs Satisfied	Access to YMCA 360, on-demand classes and programs Neutral	Access to YMCA 360, on-demand classes and programs Unsatisfied	Access to YMCA 360, on-demand classes and programs Very Unsatisfied	Access to YMCA 360, on-demand classes and programs N/A

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Diversity of group exercise classes (i.e. yoga, cycle)

Diversity of group exercise classes (i.e. yoga, cycle) Very Satisfied

Diversity of group exercise classes (i.e. yoga, cycle) Satisfied

Diversity of group exercise classes (i.e. yoga, cycle) Neutral

Diversity of group exercise classes (i.e. yoga, cycle) Unsatisfied

Diversity of group exercise classes (i.e. yoga, cycle) Very Unsatisfied

Diversity of group exercise classes (i.e. yoga, cycle) N/A

Diversity of program offerings (i.e. youth swim lessons, adult sports)

Diversity of program offerings (i.e. youth swim lessons, adult sports) Very Satisfied

Diversity of program offerings (i.e. youth swim lessons, adult sports) Satisfied

Diversity of program offerings (i.e. youth swim lessons, adult sports) Neutral

Diversity of program offerings (i.e. youth swim lessons, adult sports) Unsatisfied

Diversity of program offerings (i.e. youth swim lessons, adult sports) Very Unsatisfied

Diversity of program offerings (i.e. youth swim lessons, adult sports) N/A

Quality of class and program offerings

Quality of class and program offerings Very Satisfied

Quality of class and program offerings Satisfied

Quality of class and program offerings Neutral

Quality of class and program offerings Unsatisfied

Quality of class and program offerings Very Unsatisfied

Quality of class and program offerings N/A

Value for the money

Value for the money Very Satisfied

Value for the money Satisfied

Value for the money Neutral

Value for the money Unsatisfied

Value for the money Very Unsatisfied

Value for the money N/A

Access to YMCA 360, on-demand classes and programs

Access to YMCA 360, on-demand classes and programs Very Satisfied

Access to YMCA 360, on-demand classes and programs Satisfied

Access to YMCA 360, on-demand classes and programs Neutral

Access to YMCA 360, on-demand classes and programs Unsatisfied

Access to YMCA 360, on-demand classes and programs Very Unsatisfied

Access to YMCA 360, on-demand classes and programs N/A

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Overall cleanliness	Overall cleanliness Very Satisfied	Overall cleanliness Satisfied	Overall cleanliness Neutral	Overall cleanliness Unsatisfied	Overall cleanliness Very Unsatisfied	Overall cleanliness N/A
Safety	Safety Very Satisfied	Safety Satisfied	Safety Neutral	Safety Unsatisfied	Safety Very Unsatisfied	Safety N/A
Building attractiveness	Building attractiveness Very Satisfied	Building attractiveness Satisfied	Building attractiveness Neutral	Building attractiveness Unsatisfied	Building attractiveness Very Unsatisfied	Building attractiveness N/A
Equipment maintenance	Equipment maintenance Very Satisfied	Equipment maintenance Satisfied	Equipment maintenance Neutral	Equipment maintenance Unsatisfied	Equipment maintenance Very Unsatisfied	Equipment maintenance N/A
Equipment variety	Equipment variety Very Satisfied	Equipment variety Satisfied	Equipment variety Neutral	Equipment variety Unsatisfied	Equipment variety Very Unsatisfied	Equipment variety N/A

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Overall cleanliness

Overall cleanliness Very Satisfied

Overall cleanliness Satisfied

Overall cleanliness Neutral

Overall cleanliness Unsatisfied

Overall cleanliness Very Unsatisfied

Overall cleanliness N/A

Safety

Safety Very Satisfied

Safety Satisfied

Safety Neutral

Safety Unsatisfied

Safety Very Unsatisfied

Safety N/A

Building attractiveness

Building attractiveness Very Satisfied

Building attractiveness Satisfied

Building attractiveness Neutral

Building attractiveness Unsatisfied

Building attractiveness Very Unsatisfied

Building attractiveness N/A

Equipment maintenance

Equipment maintenance Very Satisfied

Equipment maintenance Satisfied

Equipment maintenance Neutral

Equipment maintenance Unsatisfied

Equipment maintenance Very Unsatisfied

Equipment maintenance N/A

Equipment variety

Equipment variety Very Satisfied

Equipment variety Satisfied

Equipment variety Neutral

Equipment variety Unsatisfied

Equipment variety Very Unsatisfied

Equipment variety N/A

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
The Y is an important resource for the community	The Y is an important resource for the community Very Satisfied	The Y is an important resource for the community Satisfied	The Y is an important resource for the community Neutral	The Y is an important resource for the community Unsatisfied	The Y is an important resource for the community Very Unsatisfied	The Y is an important resource for the community N/A
The Y delivers programs and services to those in need	The Y delivers programs and services to those in need Very Satisfied	The Y delivers programs and services to those in need Satisfied	The Y delivers programs and services to those in need Neutral	The Y delivers programs and services to those in need Unsatisfied	The Y delivers programs and services to those in need Very Unsatisfied	The Y delivers programs and services to those in need N/A
I see the value in contributing monetarily to the YMCA	I see the value in contributing monetarily to the YMCA Very Satisfied	I see the value in contributing monetarily to the YMCA Satisfied	I see the value in contributing monetarily to the YMCA Neutral	I see the value in contributing monetarily to the YMCA Unsatisfied	I see the value in contributing monetarily to the YMCA Very Unsatisfied	I see the value in contributing monetarily to the YMCA N/A
The Y is welcoming to all. The Y promotes inclusion and belonging	The Y is welcoming to all. The Y promotes inclusion and belonging Very Satisfied	The Y is welcoming to all. The Y promotes inclusion and belonging Satisfied	The Y is welcoming to all. The Y promotes inclusion and belonging Neutral	The Y is welcoming to all. The Y promotes inclusion and belonging Unsatisfied	The Y is welcoming to all. The Y promotes inclusion and belonging Very Unsatisfied	The Y is welcoming to all. The Y promotes inclusion and belonging N/A

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

The Y is an important resource for the community

The Y is an important resource for the community Very Satisfied

The Y is an important resource for the community Satisfied

The Y is an important resource for the community Neutral

The Y is an important resource for the community Unsatisfied

The Y is an important resource for the community Very Unsatisfied

The Y is an important resource for the community N/A

The Y delivers programs and services to those in need

The Y delivers programs and services to those in need Very Satisfied

The Y delivers programs and services to those in need Satisfied

The Y delivers programs and services to those in need Neutral

The Y delivers programs and services to those in need Unsatisfied

The Y delivers programs and services to those in need Very Unsatisfied

The Y delivers programs and services to those in need N/A

I see the value in contributing monetarily to the YMCA

I see the value in contributing monetarily to the YMCA Very Satisfied

I see the value in contributing monetarily to the YMCA Satisfied

I see the value in contributing monetarily to the YMCA Neutral

I see the value in contributing monetarily to the YMCA Unsatisfied

I see the value in contributing monetarily to the YMCA Very Unsatisfied

I see the value in contributing monetarily to the YMCA N/A

The Y is welcoming to all. The Y promotes inclusion and belonging

The Y is welcoming to all. The Y promotes inclusion and belonging Very Satisfied

The Y is welcoming to all. The Y promotes inclusion and belonging Satisfied

The Y is welcoming to all. The Y promotes inclusion and belonging Neutral

The Y is welcoming to all. The Y promotes inclusion and belonging Unsatisfied

The Y is welcoming to all. The Y promotes inclusion and belonging Very Unsatisfied

The Y is welcoming to all. The Y promotes inclusion and belonging N/A

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
I feel welcome at the YMCA	I feel welcome at the YMCA Very Satisfied	I feel welcome at the YMCA Satisfied	I feel welcome at the YMCA Neutral	I feel welcome at the YMCA Unsatisfied	I feel welcome at the YMCA Very Unsatisfied	I feel welcome at the YMCA N/A
Staff are friendly	Staff are friendly Very Satisfied	Staff are friendly Satisfied	Staff are friendly Neutral	Staff are friendly Unsatisfied	Staff are friendly Very Unsatisfied	Staff are friendly N/A
Staff are knowledgeable	Staff are knowledgeable Very Satisfied	Staff are knowledgeable Satisfied	Staff are knowledgeable Neutral	Staff are knowledgeable Unsatisfied	Staff are knowledgeable Very Unsatisfied	Staff are knowledgeable N/A
Communications keep me informed	Communications keep me informed Very Satisfied	Communications keep me informed Satisfied	Communications keep me informed Neutral	Communications keep me informed Unsatisfied	Communications keep me informed Very Unsatisfied	Communications keep me informed N/A
Website, registration and account management	Website, registration and account management Very Satisfied	Website, registration and account management Satisfied	Website, registration and account management Neutral	Website, registration and account management Unsatisfied	Website, registration and account management Very Unsatisfied	Website, registration and account management N/A

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

I feel welcome at the YMCA

I feel welcome at the YMCA Very Satisfied

I feel welcome at the YMCA Satisfied

I feel welcome at the YMCA Neutral

I feel welcome at the YMCA Unsatisfied

I feel welcome at the YMCA Very Unsatisfied

I feel welcome at the YMCA N/A

Staff are friendly

Staff are friendly Very Satisfied

Staff are friendly Satisfied

Staff are friendly Neutral

Staff are friendly Unsatisfied

Staff are friendly Very Unsatisfied

Staff are friendly N/A

Staff are knowledgeable

Staff are knowledgeable Very Satisfied

Staff are knowledgeable Satisfied

Staff are knowledgeable Neutral

Staff are knowledgeable Unsatisfied

Staff are knowledgeable Very Unsatisfied

Staff are knowledgeable N/A

Communications keep me informed

Communications keep me informed Very Satisfied

Communications keep me informed Satisfied

Communications keep me informed Neutral

Communications keep me informed Unsatisfied

Communications keep me informed Very Unsatisfied

Communications keep me informed N/A

Website, registration and account management

Website, registration and account management Very Satisfied

Website, registration and account management Satisfied

Website, registration and account management Neutral

Website, registration and account management Unsatisfied

Website, registration and account management Very Unsatisfied

Website, registration and account management N/A

Ventura Family YMCA Member Experience Survey 2024

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* 1. How frequently do you visit the YMCA?

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* 2. How long have you been a member?

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* 3. Who is attached to your membership?

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* 4. Rate The Value Of The YMCA:

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* 5. Rate Aspects Of The YMCA Facility:

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* 6. Rate The YMCAs Service To The Community:

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* 7. Rate Service At The YMCA:

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* 8. Overall How Satisfied Are You With Your Membership?

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* 9. Overall How Likely Are You To Refer Others To The YMCA?

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* 10. How has the YMCA impacted you in a positive way?

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* 11. Do you have any suggestions on how we can improve?

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* 12. Optional - Would you like to win a $100 Amazon Gift Card for completion? Please provide your name and email.