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2025 PennDOT Construction and Maintenance Customer Satisfaction Survey
Welcome!
PennDOT takes its commitment to safe travel year-round very seriously. Please share your feedback on our performance in the 2025 construction/summer maintenance season so we can identify potential strengths and opportunities.
Please note that all responses are anonymous unless you choose to provide your contact information.
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1.
In all the trips you take in a normal week, how often do you use the following modes of transportation:
(Required.)
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Car, truck or van (driving by yourself)
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Car, truck or van (carpooling)
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Public or collective transportation (bus, subway, commuter train, etc)
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Taxi or ride hailing services (Uber, Lyft, etc)
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Motorcycle
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Bicycle
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Walking
I do not use this mode of transportation in my normal weekly travel
Daily
Several times a week, but not daily
About once a week
Other mode of transportation (please specify)
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2.
In your daily travel, do you encounter any of the following?
(Required.)
Yes, often
Yes, sometimes
No
Highway congestion
Yes, often
Yes, sometimes
No
Not knowing about traffic tie-ups or road construction in advance
Yes, often
Yes, sometimes
No
Rough pavement or potholes
Yes, often
Yes, sometimes
No
Interaction with pedestrians and bicyclists
Yes, often
Yes, sometimes
No
Aggressive, distracted, or impaired drivers
Yes, often
Yes, sometimes
No
Long traffic queues at work zones
Yes, often
Yes, sometimes
No
Other (please specify)
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3.
How would you rate PennDOT’s performance in each of the following areas?
(Required.)
Poor
Fair
Good
Excellent
Providing smooth roads
Poor
Fair
Good
Excellent
Making effective road repairs on a timely basis
Poor
Fair
Good
Excellent
Providing reasonable and predictable travel times on trips that you drive regularly
Poor
Fair
Good
Excellent
Removal of tire rubber, dead deer, and other debris from the roads
Poor
Fair
Good
Excellent
Providing opportunities for input and involvement in bridge and highway planning
Poor
Fair
Good
Excellent
Providing adequate notice of construction and work zones
Poor
Fair
Good
Excellent
Keeping the public informed regarding plans for road or bridge construction and repair
Poor
Fair
Good
Excellent
50%