Summary of Service

The GP Out of Hours service provides access to a GP (when necessary) from 6.00pm to 8.00am Monday to Friday. Weekend cover begins 6.00pm on a Friday evening right through to 8.00am the following Monday.

The service offers appointments from 6.00pm to 10.30pm during the week and 9.00am to 11.00pm during the weekend and bank holidays. Outside of these times, a GP would visit the patient's home address (when necessary) or provide advice or treatment over the phone. Telephone advice and treatment is continuous throughout the service opening times.

To access how happy you are with the current provision and aid the future development of the GP Out of Hours Service, your support in completing the following questionnaire would be very much appreciated.

* 1. Have you contacted the GP Out of Hours Service in the last 12 months?

* 2. If your answer is ‘yes’, to what extent were you happy with your experience(s)?

* 3. Currently, the GP Out of Hours service offers appointments between 6.00 pm and 10.30pm. If appointments were available after 10.30pm would you be happy to attend?

* 4. If your answer to Question 3 is 'yes, please give reason(s) why and state what time you feel centre appointments should be available until:

* 5. If your answer to Question 3 is "No", Please give reason(s) why:

* 6. Would you be willing to travel 7-10 miles to attend a GP Out of Hours appointment?

* 7. If your answer to Question 6 is "No", how far would you be willing to travel?

* 8. If you have used the GP Out of Hours service, please detail what worked well, or not so well?

* 9. At present, the GP Out of Hours service does not have access to your medical records. Do you feel that the service should have access to this information?

NB. Rest assured that personal information shared would not be passed to any outside organisation or representative. Your information would be stored securely and processed in accordance with the Data Protection Act 1998. Thank you.

* 10. Should you have any suggestions on how the service could be improved please detail below:

* 11. Would you be interested in attending a future improvement event to discuss your experience with the GP Out of Hours Service (should you have used the service).