Technology Committee Questionnaire 4/30/2021 v4

In response to the Resident Council's Survey of January 2021, many residents expressed concerns about the state of GHBC's technology services and support. As a result, residents and GHI management are looking at opportunities to improve and expand GHBC's capabilities. To do this, we need to determine what devices residents currently have and use and what services they might want in the future including assistance and instruction

We would like to hear from every resident in GHBC. Please fill out the attached questionnaire. Respond even if you do not use anything other than your GHBC telephone.

Note: There is one questionnaire for each apartment. If there are two residents in your apartment, answers for your apartment should include input from both residents.

If you are able to do so, we ask you to respond by using Survey Monkey. This will help with tabulation. If you have questions about the survey, there will be IT Census Committee members in the Rotunda to answer questions and to help you complete the questionnaire, starting on Saturday, May 1 through Friday, May 7 from 4:30-5:30 PM. You may also contact Ron Karpick, X7399, lungone@msn.com. If you need to complete a paper copy of the questionnaire, come to the Rotunda to see the IT helpers. Completed paper questionnaires should be deposited in the box in the Business office. Thank you.

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* 1. Apartment Number (enter 4 digits, e.g., 0412, 1178)

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* 2. In which building do you reside?

Crossroads

Pointe

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* 3. Name/s:

Resident #1

Resident #2

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* 4. GHBC Phone number: extension (such as 7399)

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* 5. When did you move into Goodwin House Bailey's Crossroads

Less than 6 months ago

6-12 months ago

1-2 years ago

3-4 years ago

5-10 years ago

10 or more years ago

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* 6. How do you get your information about GHBC and how do you reach friends, family and businesses?

I use my GHBC telephone line only

I use other devices such as a smart/cell phone, computer, etc.

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* 7. How many of each device are used in your apartment?

	None	1	2	3	4	5
Cell Phone	Cell Phone None	Cell Phone 1	Cell Phone 2	Cell Phone 3	Cell Phone 4	Cell Phone 5
Desktop Computer	Desktop Computer None	Desktop Computer 1	Desktop Computer 2	Desktop Computer 3	Desktop Computer 4	Desktop Computer 5
Laptop Computer	Laptop Computer None	Laptop Computer 1	Laptop Computer 2	Laptop Computer 3	Laptop Computer 4	Laptop Computer 5
Tablet (Such as an iPad)	Tablet (Such as an iPad) None	Tablet (Such as an iPad) 1	Tablet (Such as an iPad) 2	Tablet (Such as an iPad) 3	Tablet (Such as an iPad) 4	Tablet (Such as an iPad) 5
Printer	Printer None	Printer 1	Printer 2	Printer 3	Printer 4	Printer 5
Smart Television	Smart Television None	Smart Television 1	Smart Television 2	Smart Television 3	Smart Television 4	Smart Television 5
Television	Television None	Television 1	Television 2	Television 3	Television 4	Television 5
DVD (Disc player)	DVD (Disc player) None	DVD (Disc player) 1	DVD (Disc player) 2	DVD (Disc player) 3	DVD (Disc player) 4	DVD (Disc player) 5
DVR (TV Recorder)	DVR (TV Recorder) None	DVR (TV Recorder) 1	DVR (TV Recorder) 2	DVR (TV Recorder) 3	DVR (TV Recorder) 4	DVR (TV Recorder) 5
Smart Speaker (E.g., Alexa, Echo, etc.)	Smart Speaker (E.g., Alexa, Echo, etc.) None	Smart Speaker (E.g., Alexa, Echo, etc.) 1	Smart Speaker (E.g., Alexa, Echo, etc.) 2	Smart Speaker (E.g., Alexa, Echo, etc.) 3	Smart Speaker (E.g., Alexa, Echo, etc.) 4	Smart Speaker (E.g., Alexa, Echo, etc.) 5
Smart Watch, Fitness Tracker	Smart Watch, Fitness Tracker None	Smart Watch, Fitness Tracker 1	Smart Watch, Fitness Tracker 2	Smart Watch, Fitness Tracker 3	Smart Watch, Fitness Tracker 4	Smart Watch, Fitness Tracker 5
Smart Picture Frame/Digital Art Frame	Smart Picture Frame/Digital Art Frame None	Smart Picture Frame/Digital Art Frame 1	Smart Picture Frame/Digital Art Frame 2	Smart Picture Frame/Digital Art Frame 3	Smart Picture Frame/Digital Art Frame 4	Smart Picture Frame/Digital Art Frame 5
E-Book Reader (E.g., Kindle)	E-Book Reader (E.g., Kindle) None	E-Book Reader (E.g., Kindle) 1	E-Book Reader (E.g., Kindle) 2	E-Book Reader (E.g., Kindle) 3	E-Book Reader (E.g., Kindle) 4	E-Book Reader (E.g., Kindle) 5
Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.)	Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.) None	Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.) 1	Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.) 2	Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.) 3	Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.) 4	Streaming Devices (E.g., Firestick, Roku, Nvidia, etc.) 5
CPAP	CPAP None	CPAP 1	CPAP 2	CPAP 3	CPAP 4	CPAP 5

Other (please specify)

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* 8. Assuming you use devices that require an Internet connection, do you use the service provided by GHBC or do you subscribe to an outside provider such as Verizon or Cox?

Do not use the Internet at all

When I use the Internet, I use the GHBC service exclusively

I subscribe to an outside provider for TV service only

I subscribe to an outside provider for TV and for Internet Access

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* 9. Why do you typically use your devices? Please check all that apply

Access GHBC website

Keep in touch with friends/family

Watch Broadcast television

Watch movies

Zoom, Facetime, WhatsApp

Ordering from Amazon, department stores, etc.

Ordering groceries

Watch recorded programs using a DVR (movies, news, etc.)

Stream movies (e.g., Netflix, Amazon Prime, YouTube, Hulu, etc.)

Watch sports

Music

Tutorials

Webinars

Download print books (to read)

Download audio books (to listen to)

Play games like Word, Solitaire, etc.

Photos

Check weather conditions

Research

Watch the news

Other (please specify)

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* 10. Resident 1: Approximately how many hours a day on average do you use the Internet? include use of all devices including streaming TV.
For the second resident in the apartment, please reply to question 11

less than 1 hour

1-2 hours

2-4 hours

5-8 hours

9-12 hours

13-15 hours

More than 15 hours

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* 11. Resident 2: Approximately how many HOURS a day do you use the Internet? Please include use of all devices, including streaming TV.

Less than one hour

1-2 hours

2-4 hours

5-8 hours

9-12 hours

13-15 hours

More than 15 hours

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* 12. What PROBLEMS have you typically encountered with your devices in the past? Please check all that apply

I do not use any devices other than my GHBC telephone line

Using software (Word, Pages, Numbers, Excel, etc.)

Getting assistance

Seeing/adjusting the screen (i.e., vision limited or other visual issues)

Getting printer to connect

Connecting with other equipment

Getting reliable WIFI service

Slow speed

Accessing various TV channels

Accessing internal TV channels 2 and 43 specifically

Using DVD or DVR

Streaming services (for example, Netflix, Amazon Prime, etc.)

Using the remote

None

Other (please specify)

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* 13. Who typically assists you when you need technical support of any kind including purchase and setup of new devices? (Check all that apply)

Friends and family outside of GHBC

GHBC staff (Ruben Nouta, Maintenance, etc.)

Resident Volunteer IT Help Team

Outside technology repair services

Use Google to find solutions and fix myself

Other (please specify)

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* 14. Regardless of your technical proficiency, what kind of instruction do you feel you could benefit by?

Individual instruction

Classroom instruction

None

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* 15. If you are interested in instruction, from which CLASSES do you feel you would most benefit, for example:

Use of the GHBC Website

Basic Introduction to Technology (devices, browsers, etc.)

Functions and uses of cell phones

Smart Home Devices (e.g., Alexa)

Basic email functions and organization

Searching the Internet

Apps and App Stores

Use of Zoom and other video calls

Accessing streaming services like Netflix, HBO Max, Disney Plus

Accessing YouTube

Using software: Word, Pages, Numbers, Excel, etc.

Ordering from online stores like Amazon, Target

Sources and pros and cons of movie apps like Hulu, Crackle, Netflix

Organizing photos

Password storage

Virus protection/security

Other (please specify)

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* 16. Finally, looking to the future, would you like to have access to devices and services that we do not currently have at GHBC? Please specify.

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* 17. Additional Comments:

If you did this questionnaire on paper, please deposit this form in the designated box in the Business Office off of the Rotunda.
If you did the survey on Survey Monkey, please click on the DONE button below to submit your answers.

THANK YOU!
The Technology Survey Committee, Andrea Baumann, Chair
Carole Hunt, Jennifer Frum, Judith Miller, Ron Karpick, Wren Gurney

Technology Committee Questionnaire 4/30/2021 v4

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* 1. Apartment Number (enter 4 digits, e.g., 0412, 1178)

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* 2. In which building do you reside?

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* 3. Name/s:

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* 4. GHBC Phone number: extension (such as 7399)

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* 5. When did you move into Goodwin House Bailey's Crossroads

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* 6. How do you get your information about GHBC and how do you reach friends, family and businesses?

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* 7. How many of each device are used in your apartment?

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* 8. Assuming you use devices that require an Internet connection, do you use the service provided by GHBC or do you subscribe to an outside provider such as Verizon or Cox?

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* 9. Why do you typically use your devices? Please check all that apply

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* 10. Resident 1: Approximately how many hours a day on average do you use the Internet? include use of all devices including streaming TV.For the second resident in the apartment, please reply to question 11

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* 11. Resident 2: Approximately how many HOURS a day do you use the Internet? Please include use of all devices, including streaming TV.

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* 12. What PROBLEMS have you typically encountered with your devices in the past? Please check all that apply

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* 13. Who typically assists you when you need technical support of any kind including purchase and setup of new devices? (Check all that apply)

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* 14. Regardless of your technical proficiency, what kind of instruction do you feel you could benefit by?

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* 15. If you are interested in instruction, from which CLASSES do you feel you would most benefit, for example:

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* 16. Finally, looking to the future, would you like to have access to devices and services that we do not currently have at GHBC? Please specify.

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* 17. Additional Comments:

* 10. Resident 1: Approximately how many hours a day on average do you use the Internet? include use of all devices including streaming TV.
For the second resident in the apartment, please reply to question 11