We want your feedback!  In IT we are always working hard to upgrade and maintain our systems, while at the same time keeping our data safe and secure.  As our customers, your feedback and suggestions are very important to us and we want to hear from you.  Your feedback will help us to recognize what we do well and where we need to improve.  It will also help us set a baseline as we try to improve speed and performance across all of our sites, nationally and internationally  We know you are extremely busy and we appreciate your help.

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* 1. Reflecting back on the last six months, how would you rate these applications (on a scale of 1 to 5- 5 being most satisfied) in regards to system speed and performance?

  1 2 3 4 5
Email Performance
Remote Connectivity
NeoLINK
LabVantage
Resources / Data Access (do you have the tools you need?)
Computer specifications (enough RAM/Processor)

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* 2. What additional features or functionality would you like to see with the applications?

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* 3. How would you rate IT's responsiveness and "service with a smile"? (1 being awful and 10 being amazing)

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* 4. Are your issues completely resolved?

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* 5. How would you rate IT Department's communication around changes? (1 being awful and 10 being amazing)

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* 6. What is the IT Department doing really well?

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* 7. Where can the IT Department improve overall?

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* 8. Growth/Integration: how is IT keeping up with growth, including acquisitions and office expansions? (1 being awful and 10 being amazing)

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* 9. How would you rate IT Department's communication around changes? (1 being awful and 10 being amazing)

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* 10. Where are you primarily located (office)?

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* 11. What department do you represent?

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