Overall, how would you rate the YMCA?

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* 1. Overall, how would you rate the YMCA?

How would you rate the customer service provided by staff?

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* 2. How would you rate the customer service provided by staff?

Do you feel welcomed at the Y?

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* 3. Do you feel welcomed at the Y?

How would you rate the overall cleanliness of the facility?

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* 4. How would you rate the overall cleanliness of the facility?

How would you rate our ability to maintain equipment?

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* 5. How would you rate our ability to maintain equipment?

How would you rate the security and safety of the facility?

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* 6. How would you rate the security and safety of the facility?

Overall, how would you rate our facility?

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* 7. Overall, how would you rate our facility?

Do feel the Y is a good value for what you pay?

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* 8. Do feel the Y is a good value for what you pay?

How would you rate the Y's ability to communicate news, schedule changes, cancellations, etc?

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* 9. How would you rate the Y's ability to communicate news, schedule changes, cancellations, etc?

What form of communication works best for you?

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* 10. What form of communication works best for you?

Are you aware that the Y is a community leader in promoting healthy habits, and encouraging strong relationships with its members?

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* 11. Are you aware that the Y is a community leader in promoting healthy habits, and encouraging strong relationships with its members?

Have you developed friendships with other members at the Y?

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* 12. Have you developed friendships with other members at the Y?

Have you ever participated in a Y sponsored event?

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* 13. Have you ever participated in a Y sponsored event?

How much has the Y helped you meet your health and well-being goals?

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* 14. How much has the Y helped you meet your health and well-being goals?

To what extent do you believe the Y is making a real positive impact in your neighborhood and community?

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* 15. To what extent do you believe the Y is making a real positive impact in your neighborhood and community?

To what extent do you believe being a member of the Y is making a real positive impact in your life?

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* 16. To what extent do you believe being a member of the Y is making a real positive impact in your life?

If asked, how likely would you be to give a contribution to this YMCA?

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* 17. If asked, how likely would you be to give a contribution to this YMCA?

What part of the YMCA do you enjoy the most?

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* 18. What part of the YMCA do you enjoy the most?

How satisfied are you with our current hours of operation?

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* 19. How satisfied are you with our current hours of operation?

How likely is it that you would recommend the YMCA to a friend or colleague?

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* 20. How likely is it that you would recommend the YMCA to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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