Member Experience Survey Question Title * 1. Overall, how would you rate the YMCA? Excellent Good Fair Poor OK Question Title * 2. How would you rate the customer service provided by staff? Excellent Good Fair Poor OK Question Title * 3. Do you feel welcomed at the Y? Yes No OK Question Title * 4. How would you rate the overall cleanliness of the facility? Excellent Good Fair Poor OK Question Title * 5. How would you rate our ability to maintain equipment? Excellent Good Fair Poor OK Question Title * 6. How would you rate the security and safety of the facility? Excellent Good Fair Poor OK Question Title * 7. Overall, how would you rate our facility? Excellent Good Fair Poor OK Question Title * 8. Do feel the Y is a good value for what you pay? Yes No OK Question Title * 9. How would you rate the Y's ability to communicate news, schedule changes, cancellations, etc? Excellent Good Fair Poor OK Question Title * 10. What form of communication works best for you? Email Phone Social Media Website OK Question Title * 11. Are you aware that the Y is a community leader in promoting healthy habits, and encouraging strong relationships with its members? Yes No OK Question Title * 12. Have you developed friendships with other members at the Y? Yes No OK Question Title * 13. Have you ever participated in a Y sponsored event? Yes No OK Question Title * 14. How much has the Y helped you meet your health and well-being goals? Very Much Somewhat Not Very Much Not at all OK Question Title * 15. To what extent do you believe the Y is making a real positive impact in your neighborhood and community? Very Much Somewhat Not Very Much Not at all OK Question Title * 16. To what extent do you believe being a member of the Y is making a real positive impact in your life? Very Much Somewhat Not Very Much Not at all OK Question Title * 17. If asked, how likely would you be to give a contribution to this YMCA? Very likely Likely Probably Not Absolutely Not Unsure OK Question Title * 18. What part of the YMCA do you enjoy the most? Aquatics Group Exercise Program offerings for youth/family Cardio/Weights Program offerings for active older adults Basketball courts OK Question Title * 19. How satisfied are you with our current hours of operation? Very Somewhat Not at all OK Question Title * 20. How likely is it that you would recommend the YMCA to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK DONE