* 1. Overall, how would you rate the YMCA?

* 2. How would you rate the customer service provided by staff?

* 3. Do you feel welcomed at the Y?

* 4. How would you rate the overall cleanliness of the facility?

* 5. How would you rate our ability to maintain equipment?

* 6. How would you rate the security and safety of the facility?

* 7. Overall, how would you rate our facility?

* 8. Do feel the Y is a good value for what you pay?

* 9. How would you rate the Y's ability to communicate news, schedule changes, cancellations, etc?

* 10. What form of communication works best for you?

* 11. Are you aware that the Y is a community leader in promoting healthy habits, and encouraging strong relationships with its members?

* 12. Have you developed friendships with other members at the Y?

* 13. Have you ever participated in a Y sponsored event?

* 14. How much has the Y helped you meet your health and well-being goals?

* 15. To what extent do you believe the Y is making a real positive impact in your neighborhood and community?

* 16. To what extent do you believe being a member of the Y is making a real positive impact in your life?

* 17. If asked, how likely would you be to give a contribution to this YMCA?

* 18. What part of the YMCA do you enjoy the most?

* 19. How satisfied are you with our current hours of operation?

* 20. How likely is it that you would recommend the YMCA to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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