August 2022: Delivery & Logistics Survey

Question Title

1. How satisfied are you with the service across all delivery and logistics providers? (Van Kam, BDL, Direct Tap, Container World, couriers, etc)

Very satisfied

Satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Dissatisfied

Very dissatisfied

Other (please specify)

Question Title

2. Generally how satisfied are you with each of the following delivery and logistics providers?

	Satisfaction
Van Kam	Van Kam Satisfaction menu
BC Liquor Distribution Branch	BC Liquor Distribution Branch Satisfaction menu
ContainerWorld / Commercial Logistics	ContainerWorld / Commercial Logistics Satisfaction menu
Direct Tap	Direct Tap Satisfaction menu
BDL (Brewers Distributor Limited)	BDL (Brewers Distributor Limited) Satisfaction menu
ATS Healthcare	ATS Healthcare Satisfaction menu
Fremont Distribution	Fremont Distribution Satisfaction menu
Direct delivery from BC craft breweries, wineries, cideries, or distilleries	Direct delivery from BC craft breweries, wineries, cideries, or distilleries Satisfaction menu

Question Title

3. How many deliveries does your establishment receive in a typical week?

1-5

6-10

11-15

16+

Question Title

4. What are the most common challenges you experience across all delivery providers? Please select all that apply.

Deliveries generally arrive without issue

A product was delivered that was not ordered

A product that was ordered was not delivered

A product was delivered in the wrong quantity

A product listed on the bill of lading was missing

The delivery arrived late

The delivery arrived on the wrong day

A change in delivery time was not communicated

Poor customer service from the warehouse or delivery company

Other (please specify)

Question Title

5. How many times do you experience the above delivery issues in a typical week?

Deliveries generally arrive without issue

1-5 times

6-10 times

11-15 times

16+ times

Question Title

6. Would you prefer to receive fewer, but larger, weekly deliveries?

Yes

Comments

Question Title

7. Tell us why fewer deliveries would benefit you. Select all that apply.

Reduced labour

Increased receiving efficiency

Reduced carbon footprint

Other (please specify)

Question Title

8. Where is your business located?

Metro Vancouver

Fraser Valley West (Abbotsford, Mission, Chilliwack)

Fraser Valley East (east of Chilliwack to Hope)

Sea to Sky (Whistler / Pemberton)

Sunshine Coast

Vancouver Island South (south of Nanaimo)

Vancouver Island North (north of Nanaimo)

Gulf Islands

Okanagan Valley (Osoyoos to the South, Princeton to the west, Rock Creek to the east and Enderby to the North)

Kamloops west to Lillooet, east to Revelstoke)

Caribou (Highway 97 (north of Kamloops to Prince George)

Kootenays

Northern BC (Prince George, Highway 16 & north of Highway 16)

Other (please specify)

Question Title

9. Which of the following best describes your business?

Bar

Pub

Nightclub

Restaurant

Combination of restaurant and bar

Accommodation

Private club

Private liquor store

Wine store

Other (please specify)

August 2022: Delivery & Logistics Survey

Question Title

* 1. How satisfied are you with the service across all delivery and logistics providers? (Van Kam, BDL, Direct Tap, Container World, couriers, etc)

Question Title

* 2. Generally how satisfied are you with each of the following delivery and logistics providers?

Question Title

* 3. How many deliveries does your establishment receive in a typical week?

Question Title

* 4. What are the most common challenges you experience across all delivery providers? Please select all that apply.

Question Title

* 5. How many times do you experience the above delivery issues in a typical week?

Question Title

* 6. Would you prefer to receive fewer, but larger, weekly deliveries?

Question Title

* 7. Tell us why fewer deliveries would benefit you. Select all that apply.

Question Title

* 8. Where is your business located?

Question Title

* 9. Which of the following best describes your business?

Question Title

* 10. Please share any other comments you have about your delivery and logistics experiences.

1. How satisfied are you with the service across all delivery and logistics providers? (Van Kam, BDL, Direct Tap, Container World, couriers, etc)

2. Generally how satisfied are you with each of the following delivery and logistics providers?

3. How many deliveries does your establishment receive in a typical week?

4. What are the most common challenges you experience across all delivery providers? Please select all that apply.

5. How many times do you experience the above delivery issues in a typical week?

6. Would you prefer to receive fewer, but larger, weekly deliveries?

7. Tell us why fewer deliveries would benefit you. Select all that apply.

8. Where is your business located?

9. Which of the following best describes your business?

10. Please share any other comments you have about your delivery and logistics experiences.