Maintenance Follow-Up Survey

To confirm that your request has been addressed effectively, please take a moment to complete this survey. We try to provide the best living environment possible and need to know how we're doing, so we can serve you better.

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* 1. Please provide the following information (optional):

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* 2. Was this an immediate emergency that was, or could have, caused damage or rendered the residence uninhabitable? (e.g. running water, compromised security, furnace/AC)

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* 3. How was the maintenance issue first reported?

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* 4. How promptly we respond to various situations is important. Based on your perception of the severity of the issue, please select the rating that best describes how quickly the staff and maintenance personnel responded. Please feel free to make comments.

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* 5. Please select the rating that best describes whether the staff and maintenance personnel was courteous and respectful.

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* 6. Did our maintenance personnel clean up after the work was completed to your satisfaction?

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* 7. Did our staff communicate by telephone, note, or other means, that the issue was resolved and/or additional action was required?

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* 8. How likely is it that you will be renewing your lease?

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* 9. FINAL QUESTION!! We would like to know if our process was sufficient and that we completed the request to your satisfaction. Please select the OVERALL rating. And feel free to comment below to help improve the process for the next residents issue.

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