NPEI Scorecard, for the year 2014 Survey

Question Title

* 1. Were you aware of the Scorecard prior to this visit to our website?

Yes

No

Question Title

* 2. What do you like about the Scorecard and the Scorecard Management Discussion & Analysis?

Service Quality

Customer Satisfaction

Safety

System Reliability

Asset Management

Cost Control

Conservation & Demand Management

Connection of Renewable Generation

Financial Ratios

Question Title

* 3. What areas would you like to learn more about?

Service Quality

Customer Satisfaction

Safety

System Reliability

Asset Management

Cost Control

Conservation & Demand Management

Connection of Renewable Generation

Financial Ratios

Question Title

* 4. What is the most convenient way for you to receive this type of information?

Email

Automated Phone Message

Mailed letter

Question Title

* 5. Which of the following measures is the most important to you?

Customer Focus

Operational Effectiveness

Public Policy Responsiveness

Financial Performance