The Australian Government wants to increase the value RTOs receive from My Skills. As the national consumer directory of Vocational Education and Training (VET), My Skills helps potential students to identify RTOs delivering the education & training they need. We are looking to identify improvements about the way we collect and update information about your RTO on My Skills, as well as identifying areas we can add value to your organisation. This survey should only take about 3-4 minutes to complete.

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* 1. In improving My Skills we have engaged a design agency named Mentally Friendly to conduct one-on-one interviews with RTO users. Participation in this user testing study is voluntary, confidential and will be conducted over the next 10 weeks (either by phone or in-person):

If you are interested in participating in an interview, please indicate your interest and provide contact details so that Mentally Friendly can arrange a time to talk to you:

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* 2. We hope to conduct facilitated user research sessions to better understand how My Skills can meet RTO needs.

Are you available for a 30 minute testing session?:

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* 3. How to contact me (Name, Phone number and/or Email address):

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* 4. RTO details (RTO Code, RTO Name, Campus Name):

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* 5. How often do you use My Skills?:

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* 6. How do you find My Skills to use?:

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* 7. How beneficial is My Skills to your business?:

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* 8. Your personal information is being collected by the Australian Government Department of Employment, Skills, Family and Small Business for the purpose of assessing how the My Skills website is used. Your personal information, including the contact details you provide in this survey, may be used by research and development agencies contracted by the department to contact you to help improve the My Skills website. 

This survey is delivered by SurveyMonkey. SurveyMonkey is based in the United States of America (USA) and is subject to the laws of the USA.  Your information will be transmitted to, and stored on, SurveyMonkey servers located outside of Australia. SurveyMonkey may also store additional information about your usage of their website (e.g. time spent on site, cookie and session information, and your IP address).

If you provide a response to this survey, you:
  • consent to your personal information being collected, used and disclosed as set out in this privacy notice, and in SurveyMonkey’s Privacy Policy and Terms of Use;
  • consent to your personal information being sent and stored overseas, and acknowledge that Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act 1988 (Cth) will not apply to the disclosure of the information;
  • acknowledge that SurveyMonkey is not subject to the Privacy Act 1988 (Cth) and you will not be able to see redress under the Privacy Act 1988 (Cth) for any privacy breaches by SurveyMonkey but will need to seek redress under the laws of the USA.
For further information about how the department will manage your personal information, including information on how you can access or correct your personal information, or make a privacy complaint, you can access our full privacy policy at www.education.gov.au/privacy- policy. If you have any questions or concerns relating to the use of the information you provide as part of this survey, please contact the MySkillsProject@education.gov.au.

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