Exit Welcome to the IAL Client Survey Please complete and submit the survey below. Thank you for your time in helping us to continue to be your laboratory of choice. Question Title * How satisfied are you with IAL's responsiveness in handling your bottle order? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with IAL's responsiveness in providing requested courier services? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with IAL's responsiveness in providing a project quote/pricing? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with IAL's responsiveness in reviewing/planning your project? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with IAL's attention to detail, accuracy, and thoroughness? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with IAL's online Client Projects Portal? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with IAL's analytical reports (excel data, EDDs, full reports, etc.)? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * How satisfied are you with the content and functionality of IAL's public website? Not Satisfied Extremely Satisfied N/A Not Satisfied Extremely Satisfied N/A Question Title * Overall, how satisfied are you with IAL? Not Satisfied Extremely Satisfied Not Satisfied Extremely Satisfied Question Title * How often do you use IAL services in a typical year? More than 12 times a year 6 to 12 times a year 3 to 5 times a year 2 or fewer times a year Question Title * When using IAL services, how often do you use our pre-printed labels for your sampling events? All the time Occasionally Never Question Title * What additional services should IAL consider offering? Question Title * How likely is it that you would recommend IAL to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * Please provide any additional comments, suggestions, feedback, etc., below. Question Title * Please enter your contact information below. (Optional) Name Company Email Address Question Title * Please enter date of survey. Date Date Done