Getting feedback from real users

The more we interview people as part of user-testing projects, the more we want to shout from the rooftops about the benefits of testing! We know the money spent on testing is usually returned many times over – especially for documents like standard letters, forms, insurance policies, and financial documents.

But we suspect very few organisations know much about document user-testing and even fewer do it. Help us understand more.

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* 1. Does your organisation have any documents that would benefit from user-testing?

Yes

Please explain. If yes, please say what type of documents.

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* 2. Do you know if your organisation carries out any form of document user-testing?

Yes

Please explain.

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* 3. If you think your organisation doesn’t do any testing, or not enough testing, why do you think that is?
Please choose as many reasons as apply.

Time

Money

Lack of understanding of benefits

Lack of knowledge about how to test

Other

Please explain

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* 4. Any other comments?

Thank you!

Question Title

* 1. Does your organisation have any documents that would benefit from user-testing?

Question Title

* 2. Do you know if your organisation carries out any form of document user-testing?

Question Title

* 3. If you think your organisation doesn’t do any testing, or not enough testing, why do you think that is?Please choose as many reasons as apply.

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* 4. Any other comments?

Question Title

* 3. If you think your organisation doesn’t do any testing, or not enough testing, why do you think that is?
Please choose as many reasons as apply.